Rex Hotel Canberra, 150 Northbourne Avenue Canberra City, ACT 2601, Canberra, Australia

How to manage performance, improve service delivery and maximise business benefits.

Workshop Agenda

  • 8:30 – Registration
  • 9:00 to 4.00 – Workshop duration

Morning / Afternoon Tea and Lunch are provided for all attendees.

A discussion around the interaction between FM and business performance and therefore the impact that FM has on business and individual performance.

Participants will be directed towards an understanding of the impact of their FM function, how this can be measured and therefore how it can be increased.

Outcome: A framework for performance improvement.

This session will create a discussion around SLAs, KPIs and benchmarking – what are they and how can they be used to support performance management.

Whilst some use will be being made of specific performance management tools, are they being fully utilised in the participants’ organisations? This session will seek out opportunities to use existing tools more effectively and discuss alternatives.

Outcome: Improved skills at using performance management tools.

This discussion looks at processing data to create information, processing information to create knowledge and using a management system to enable wise decision making.

Participants will be encouraged to assess how they can structure their facilities information to focus on performance improvement and identify improvements in how this can be achieved.

Outcome: A systematic approach to information management.

Attendee Information


Upcoming Events

  1. Investment Performance Training Courses

    April 16 - April 18
  2. Superannuation Funds Tax 2018 Forum

    May 15 @ 8:00 am - May 16 @ 5:00 pm
  3. Unit Pricing 2018 Forum

    May 21 @ 8:00 am - May 23 @ 5:00 pm
  4. Future Social Media Strategy 2018 Forum

    May 31 @ 8:00 am - June 1 @ 5:00 pm
  5. Data Governance 2018

    June 21 @ 8:00 am - June 22 @ 5:00 pm

About Us


IBR conferences specialises in the fields of Mining, Water, Energy, Finance, Marketing, Environment, Public Sectors and Sustainability. IBR Conferences Pty Ltd is a leading edge Australian company that provides corporate executives with tailored practical conferences keeping them up-to-date with latest business trends with in different industry sectors.



Join IBR Conference and be part of a world class team of ambitious, talented people.

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Contact Info


We would love to hear from you and interact with you. Feel free to get in touch with us.

Phone: (+61 2) 9896 0776
Address: PO BOX 411, Wentworthville,
NSW 2145