November 27, 2017 - November 28, 2017 Rex Hotel Canberra, 150 Northbourne Avenue Canberra City, ACT 2601, Canberra, Australia

How innovative technology, people and processes are driving improved service delivery and efficiency.

28th November 2017 - Day 2

Participants registration and refreshments.

Chairman’s address to the gathering.


  • Andrew Ramsden, Founder, Alpha Transform
  • How organisations can shift to building internal design capabilities
  • How to galvanize decision makers
  • Leading staff through complex change
  • People and culture initiatives to support change


  • Joana Valente, Advisory Partner, Ernst & Young

Many government agencies are now actively trying to disrupt themselves through digital transformation. But there are still blockers holding us back. One of the biggest is a culture of risk aversion. This (illogical) yet natural fear of even non-fatal failure has a debilitating effect on staff and the organisation, suffocating innovation and reinforcing existing solutions and the status quo. Find out not only why government agencies must embrace failure, but how to lead that culture change from within.


  • Andrew Ramsden, Founder, Alpha Transform

Refreshments and Networking opportunity for participants.

  • The Digital Continuity 2020 Policy  as part of the government’s transformation agenda
  • Information governance – changing culture and realising information value
  • Digital information management and interoperable information, systems and processes
  • Measuring changes across government


  • Monique Nielsen, Assistant Director, Policy and Digital Strategy, National Archives of Australia
  • UX transformation: “Research, Design, Measure”
  • Digital transformation – inside and out!
  • Innovation, UX and the myth of ‘creatives’
  • Case studies: Transport for NSW and MySchool


  • Mike Feghali, Director, Expiriti

Lunch and Networking opportunity for participants.

The iVote® system has been successfully used at ten NSW State elections and also at the recent State general election in Western Australia. The system accepted over 280,000 votes at the NSW State general election in 2015, making it the largest internet voting project for a government election in the world so far. The NSW Electoral Commission expects close to 10% of the vote at the 2019 State general election will be cast using the iVote system.

The presentation will cover:

  • The unique challenges of electronic voting
  • Who is voting digitally instead of on paper
  • The use of mobile devices for voting


  • Mark Radcliffe, iVote Manager, NSW Electoral Commission
  • Uncovering the strengths and weaknesses of blockchain
  • Opportunities for Government departments and agencies
  • Case study analysis of applications in Government
  • Using Blockchain for payment processing and service delivery


  • Nick Giurietto, CEO & Managing Director, Australian Digital Commerce Association (ADCA)

Refreshments and Networking opportunity for participants.

  • Assessing how voice biometrics improved user experience
  • How voice biometrics is boosting call completion rates, streamlining operations and improving security for customers using the ATO contact centre
  • Quantifying the impact on the bottom line and measuring its results on customer experience
  • Next steps – an overview on ATO plans for future projects


  • Venetia Blackman, Assistant Commissioner Digital Program Delivery, ATO
  • Placing the customer at the centre of everything you do
  • Changing the way, you deliver service
  • Improving student outcomes and user experience
  • Increasing the digital engagement with your community
  • Closing remarks from the Chair and vote of thanks by the Chairman

Attendee Information


Interested in speaking?


We are on the look out for insightful and unique speakers. Click here to send us your details - be sure to include your areas of interest.

About Us


IBR conferences specialises in the fields of Mining, Water, Energy, Finance, Marketing, Environment, Public Sectors and Sustainability. IBR Conferences Pty Ltd is a leading edge Australian company that provides corporate executives with tailored practical conferences keeping them up-to-date with latest business trends with in different industry sectors.



Join IBR Conference and be part of a world class team of ambitious, talented people.

People who are consistently pushing the bounda- ries of innovation in the world of conferences, seminars and knowledge management.

View Careers.

Contact Info


We would love to hear from you and interact with you. Feel free to get in touch with us.

Phone: (+61 2) 9896 0776
Address: PO BOX 411, Wentworthville,
NSW 2145