September 13, 2017 - September 14, 2017 Bayview Eden, 6 Queens Road, Melbourne, VIC 3004 Australia

The continuing Impact on the Back Office and how the Back Office can prepare to manage risk and maintain service levels in an increasingly complex environment

13th September 2017 - Day 1

08:20 – Registration

Participants registration and refreshments.

08:55 – Welcome address

Chairman’s address to the gathering.


  • Marc Rubenfeld, CIPM, Head of Eagle Solutions EMEA/ APAC, Eagle Investment Systems (UK)

09:00 – Session 1: Evolution of Buy Side Data Management

  • Exploration of the history of data management and the stages in its evolution within buy-side investment managers.
  • With each new innovation in data management, the evolution from concept to solution as a service is happening faster and firms today are quicker to recognise the benefits of handing off responsibilities to third parties.


  • Marc Rubenfeld, CIPM, Head of Eagle Solutions EMEA/ APAC, Eagle Investment Systems (UK)

09:30 – Session 2: The challenges facing the smaller superannuation fund

  • Why large scale my not always be an advantage
  • Balancing the strength and cost of good governance
  • Taking advantage of the flexibility that comes with smaller scale
  • Getting closer to the members


  • Andrew Proebstl, Chief Executive Officer, Legal Super

10:10 – Session 3: PANEL DISCUSSION: The future superannuation fund back office

  • What major changes have we seen so far?
  • What is still going to change?
  • Will we see more insourcing or outsourcing?
  • How will the custodian and administrator roles evolve?
  • What are we seeing with major overseas Back Offices?
  • Will fund merger activity have a significant impact?

Panel Chair:

  • Marc Rubenfeld, Cipm, Head Of Eagle Solutions EMEA/APAC, Eagle Investment Systems (UK)

Panel Members:

  • Kyle Ringrose, Principal, Athena IOC
  • Andrew Proebstl, Chief Executive Officer, Legal Super
  • Emma Jonceski, Senior Investment Analyst, Christian Super

10:50 – Tea break

Refreshments and Networking opportunity for participants.

11:20 – Session 4: After-tax investment performance – How to analyse it and what does it tell us?

This session will explain why many funds are transitioning to after-tax performance reporting and how to measure after-tax performance. The session will work through a live after-tax reporting example, identify common traps that users of after-tax information can fall into and show how to extract the key information from after-tax reporting.


  • Raewyn Williams, Managing Director – Research, Parametric

12:00 – Session 5: Segregation of investment assets and the impact on the back office

  • What is meant by asset segregation for a superannuation fund
  • The benefits of segregation, in particular to the fund trustees
  • The risks of segregation and how to mitigate those risks
  • Insights into the time and costs involved
  • Initial steps to evaluate the cost/benefits for a superannuation fund


  • Kyle Ringrose, Principal, Athena IOC

12:40 – Lunch break

Lunch and Networking opportunity for participants.

13:40 – Session 6: How best to serve a small and diverse team

  • Maximising benefits of outsourced service providers
  • Where you should or should not compromise on costs
  • How a small fund can demonstrate flexibility that may be less easy for a larger fund to achieve
  • Cross skilling in the Back Office


  • Emma Jonceski, Senior Investment Analyst, Christian Super

14:20 – Session 7: PANEL DISCUSSION: Securities lending – Is it all it seems?

  • Is there a risk that a non-participating fund is disadvantaging its members?
  • The difference between actual and perceived risks
  • The critical difference between the lending agent’s perception of risk and the asset owner’s perception of risk
  • Examples of pension funds that have lost money in securities lending and how it happened
  • How the risk of these losses could have been mitigated

Panel Chair:

  • Marc Rubenfeld, CIPM, Head of Eagle Solutions EMEA/ APAC, Eagle Investment Systems (UK)

Panel Members:

  • Kyle Ringrose, Principal, Athena IOC
  • Sara Cheung, Vice President at State Street Global Markets
  • Nick Metcalfe, APAC – Agency Securities, Lending Trading Sydney, Desk Head ASL, Citigroup

15:00 – Tea break

Refreshments and Networking opportunity for participants.

15:30 – Session 8: Innovation & disruption in superannuation - The challenge to governance & risk

  • Innovation and Disruption – Opportunity & Risk
  • Governance and Risk Management Frameworks – Change required?
  • APRA Standards and influence
  • Exploring Operational Risk
  • Strategic Risk & Reputational Risk
  • Compliance vs Risks & Opportunities
  • Innovation Culture vs Risk Culture


  • Sean McGing, Director, McGing Advisory & Actuarial

16:10 – Session 9: PANEL DISCUSSION: Insourcing back office functions

Is control gradually being taken away from the custodian?

  • The functions that could and could not be insourced in the short to medium term
  • Impact on custodian relationship
  • Are we increasing operational risk by removing one layer of control
  • Promoting risk awareness and risk management of insourcing
  • Setting and measuring KPIs for insourced functions

Panel Chair:

  • Kyle Ringrose, Principal, Athena IOC

Panel Members:

  • Sean McGing, Director, McGing Advisory & Actuarial
  • Marko Milek, PhD, Managing Director, Head of Global Exchange APAC, State Street Global Exchange

16:50 – End of day one

Closing remarks from the Chair and vote of thanks.

16:55 – Networking and drinks

Drinks and networking reception.

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Upcoming Events

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