August 8, 2019 - August 9, 2019 Bayview Eden Hotel, Melbourne

The Superfund industry is facing a tirade of ongoing change and upheaval from rapid technology advancements ,disruption and economic uncertainty to heightened member expectations…

8th AUGUST 2019 - Day1

Participants registration and networking.

  • Stephen Huppert, Director, Stephen Huppert Consulting
  • What superfunds must be doing now to perform exponentially and succeed in the 4th Industrial Revolution and stay viable and sustainable
  • From digital transformation to embedded innovation and alignment to superannuation strategic business objectives
  • Investment decisions that will pay off in the long term?
  • Focusing on the member, trust, security and agility as key elements for success
  • Technologies expected to be the biggest game changers in the FSI
  • Driving transformation in an ecosystem of regulation, legacy infrastructure and fintech disruption
  • Nurturing a digitally skilled workforce with innovative and visionary mindsets


Joel Lipman, Partner, Deloitte Digital
Cambell Holt, Chief Customer Officer, Mercer
Ahmad Racheha, Head of Digital, First State Super

Stephen Huppert, Director, Stephen Huppert Consulting

  • Being fearless in creating a culture of disruption
  • Integrating disruption into your organisation and your value chain
  • Moving from traditional organisation models to new ways of thinking and doing
  • Seeing disruption as an opportunity to do things better
  • Working with start ups and engaging external partners

Georgina Lee, Head of Growth and Client Experience, Mercer

  • From disruption to Hayne – the threats and opportunities for superannuation
  • What’s RegTech, how can it help and what’s next?
  • How do we overcome the barriers to fully harnessing the value of RegTech?
  • What potential exists to export Australia’s super system and capabilities, and what impact could it have?

Phillip Kingston, CEO & Founder, Sargon

There is an emerging need for new types of professionals known as Intrapreneurs, to fill the gaps between the culture& energy of starts ups & the scale of the opportunity within large organisations. They are creative people who are natural at navigating complex organisations & communicating across diverse areas of the innovation process. In order to generate sustainable growth solutions, companies have to develop an environment that will consistently deliver new customer solutions. To achieve this, they need strong ‘people capabilities’ to drive this growth. Dr. Munib Karavdic, conjoint professor at UNSW, has spent his career establishing & navigating award-winning innovation programs for large organisations like AMP, St George Bank, & NSW Department of Education. In this session he will provide further insight into the meaning of intrapreneurship.

Dr Munib Karavdic,
Conjoint Professor, School of Marketing,
UNSW Business School, UNSW


  • Igniting innovation and visionary thinking within teams
  • Transforming people, process and technology at the same time
  • Leveraging talent to be value creators for the member, enabled
    through simplified architecture and automation
  • Reskilling your workers to be digital literate
  • Practical approaches to bridging skills gaps

Josh Parisotto, Executive Manager, Distribution, VicSuper

  • The need to rethink and realign organisational purpose around
    customer value
  • Creating strategic empathy for customers to inform decision-making
  • Creating a customer centric culture
  • Aligning customer centricity and organisational value

Steve Baty, Principal and Co-founder, Meld Studios

Lunch and Networking opportunity for participants.

  • Cloud is a security imperative
  • Digital transformation journey from legacy to cloud
  • Top tips in migrating to cloud
  • Security consideration, risk and pitfall to avoid in cloud migration

Abbas Kudrati, Chief Security Advisor Cybersecurity Solutions Group, Microsoft

  • Superfunds that invest in compliance technologies invest in their future success
  • Working to achieve best practice in compliance processes and systems to benefit and protect members
  • Building robust compliance frameworks that support technology upgrades
  • New regulations on the horizon


    Samantha Clarke, CEO, Advice Regtech
    Adrian Verdnik, Partner, Hall and Wilcox

Refreshments and Networking opportunity for participants.

  • Driving scalable and sustainable innovation to enhance member
    experiences and engagement
  • Leveraging technology and customer journey mapping to build
    trust and deepen relationships
  • Utilising VoC as a critical component in delivering value and
    improving member satisfaction
  • Enhancing the CX at every touchpoint

Nicole Shoaei, Customer Experience & Insights Leader, Design thinking,
First State Super

Monique Bate, Head of CX, Cbus Super
David Horton, Executive Manager of VoC Insights, Suncorp

The digital transformation journey is a costly and complex undertaking. For Superfunds whether firmly entrenched or relatively early in digital adoption it is a long process with many choices and decisions to be made that will directly impact the future success of the fund and member outcomes. This conference has presented an array of technologies and innovative strategies that can be employed for success but how does it all stack up in reality?

Sample questions include:

  • What steps should be taken to make the best decisions now that will
    have the greatest reward in the longer term?
  • How do you best cultivate a member first, risk adverse and
    compliance conscious culture?
  • How do you decide what latest technologies are appropriate for my
    superfund and what should be implemented and when? What should
    be outsourced and handled in-house?
  • How do you build cross-functional staff; capable of integrating soft
    skills with digital capabilities to drive innovation and efficiency within
    the organisation?
  • How do you incrementally innovate and build success step by step?
  • How do you plan for and implement the digitally required agile
    infrastructure for the future, today?

Stephen Huppert, Director, Stephen Huppert Consulting

      • 17.10 Closing remarks from the Chair
      • 17.15 One Hour Networking drinks
Upcoming Events

    November 25 @ 8:00 am - November 27 @ 5:00 pm
  2. 18th Annual – P Group Investment Performance Training Courses

    May 11, 2020 @ 8:00 am - May 13, 2020 @ 5:00 pm

    May 25, 2020 @ 8:00 am - May 26, 2020 @ 5:00 pm
  4. Conduct Risk, Compliance and Culture in Financial Services – 2020

    May 27, 2020 @ 8:00 am - May 28, 2020 @ 5:00 pm
  5. 8TH ANNUAL LOAD & HAUL 2020

    June 23, 2020 @ 8:00 am - June 24, 2020 @ 5:00 pm

About Us


IBR conferences specialises in the fields of Mining, Water, Energy, Finance, Marketing, Environment, Public Sectors and Sustainability. IBR Conferences Pty Ltd is a leading edge Australian company that provides corporate executives with tailored practical conferences keeping them up-to-date with latest business trends with in different industry sectors.



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NSW 2145