The Federal Government unveiled its first Digital Transformation Strategy with the aim of digitising all public interactions with departments and agencies by 2025.
Evidence shows the Public Sector are working not only to ensure successful transformation journeys have begun but to accelerate adoption and implementation of a digital transformation to drive citizen centric service delivery.
A total of AUD$92.4 million is being invested in a digital identity system and the Federal Government is increasingly focused on innovating the way services are delivered. In addition to that, the government announced a four-year, AUD$29.9 million investment to support the development of AI in Australia.
With that in mind, IBR have compiled a compact two-day conference agenda to open discussion on digital transformation, disruption & innovation to inspire change and collaboration for enhanced citizen-centric services.
Main topics to be discussed:
- Examining a truly intergovernmental approach to design and service delivery
- Establishing and understanding the role of data in digital transformation
- Capability development and implementing AI, the ethics and operationalising AI
- Streamlining govt processes and operations to transform e-government
- Exploring the case of a digital transformation involving analytics, mobile and web technologies
- Designing actionable customer-centric adaptive business models for eﬀective digital transformation
- Creating a digital strategy that will enable you to simplify processes and leverage digital platforms for efficient delivery
Who should attend:
- Head of Digital Experience
- Head of Customer Experience
- Head of Digital Capability
- Service Delivery and Engagement
- Chief Data Officers
- Digital Director
- Chief Digital Officer
- Chief Innovation Officer
- Digital, Business and Service Head