Registration of attendees.

• How do we define a digital transformation and its
  sustainability?
• Digital first opposed to digital only: catering and adapting digital avenues for all
• How can we do digital well to improve accessibility without removing the customer base?
• How can we implement the fundamental retooling of
  processes and systems, for linearity and efficiency in
  service delivery?

• How to change public perception when managing an
  end-to-end product delivery system
• Establishing Departmental alignment and end-to-end
  visibility
• How opting out could be communicated to the customer
  and merged across the department Vinto one delivery stream
• Assessing policy, privacy rights, system integration,
  changes in legislation, modifications all through the
  project lifecycle
• Lessons learned from the opt-out project
• Dealing with customers becoming more digitally literate

Refreshments and Networking opportunity for participants.

• What was the strategy?
• How has it been implemented to date?
• The hurdles when implementing a new system and dealing with onboarding in times of change
• Identifying and discussing trigger points such as asset
  management
• Dealing with APL pipelines `and integrating multiple
  systems for data entry
• Enhancing the end-to-end process view of organisational
  performance, service delivery, culture and change

• How can we build on trust and transparency to improve, share, use, store and manage data?
• Enabling data-driven innovation
• Safeguarding the data that we are using
• How can we govern data and look at improving the down
  sides to digital transformation?
• How can we handle disparate data models, silos of
  information and a fragmented infrastructure?

Government agencies need an ethical framework for the era of
intelligent machines. This round table will discuss:

• Managing individual privacy rights in delivering the best
  products and services
• Balancing the efficiency and productivity of automation
  against potential job losses?
• Realising the ethical considerations of digital and cloud transformation in a tech-driven world
• Assessing the environmental cost and how to minimise waste
• What’s the negative impact on the environment of data
  and digital?

Lunch and Networking opportunity for participants.

• Addressing the increasing complexity in public policy in
  an environment of declining trust
• Looking beyond simply providing a digital platform
• How can using AI and machine learning help us?

• Understanding what level of assurance digital identity
  creates
• Using digital identity as the foundation to build a trusting
  environment
• Considering how to create a trust framework

Refreshments and Networking opportunity for participants.

• How can we start the discussions internally to embed a
  digital first culture that fosters innovation?
• How can we begin to improve collaboration across silos?
• How can we open conversations to realise the potential
  of new trends & technologies?

Panellists invited:

• GARTH MCDONALD, General Manager Technology, Delivery And Projects, Australian Digital Health Agency
• AIMEE WHITCROFT, Open Data Establishment Lead NZ Transport Agency
• DARRYL CARPENTER, Manager - Integrated Services The Department Of Internal Affairs New Zealand

• How does the citizen control their data?
• Understanding the necessary customer touch to build
  trust?

Panel Chair:

• ALAN BELL, Director Digital Transformation, Dept. of Internal Affairs NZ

Closing remarks from the Chair and end of Day 1

1 Hour Networking Drinks opportunity for participants.