conference
CX-ENGAGE 2021 – CUSTOMER / MEMBER EXPERIENCE& ENGAGEMENT STRATEGY 2021 ONLINE CONFERENCE
`
Days
Hours
Minutes
Seconds
TOPICS COVERED INCLUDE:
  • STAYING AHEAD OF THE CURVE IN THE EVOLVING DIGITAL TRANSFORMATION LANDSCAPE
  • LATEST DIRECTIONS IN TECHNOLOGY AND INNOVATION TO ENHANCE MEMBER EXPERIENCES
  • BIG DATA AND THE MEMBER EXPERIENCE
  • DEVELOPING THE MOST IMPACTFUL DIGITAL MARKETING ROADMAP TO ENGAGE AND RETAIN CUSTOMERS
  • INCREASING ENGAGEMENT: OBSESSING OVER QUALITY OF EXPERIENCE AND VALUE
  • EMBRACING INNOVATION AND TECHNOLOGY FOR GREATER EFFICIENCIES, COMPETITIVENESS AND IMPROVED MEMBER OUTCOMES
  • DISCOVER TRENDS ON HOW COVID-19 HAD IMPACTED DIGITAL EXPERIENCES
  • LEVERAGING CUSTOMER DATA MANAGEMENT TECHNOLOGIES FOR BETTER CUSTOMER EXPERIENCES
  • BEST METHODS FOR DEPARTMENT COLLABORATION TO IMPROVE THE CX JOURNEY

THIS IS AN ONLINE EVENT
If you cannot make it to the live Online Conference, we can send you the recorded session after the event.

CX-Engage 2021 Speakers
Learn speakers of the cx-engage 2021 - customer / member experience & engagement strategy 2021 online conference.
Chairman,Fairvine Super
Senior Manager Innovation Strategy & Design, Aware Super
Principal - Retirement Products, AustralianSuper (invited)
Head of Marketing, Six Park
Independent Consultant & Advisor
Founder & Director, Yarnly AI
Managing Director and Founder at JBC, Former Head of Strategic Engagements, Bravura Solutions
Managing Director, Beyonde
Founding Director, The Millennial Group
Head of Data, BI and CRM at Centrepoint Alliance
Head of Brand and CX, State Trustees
Principal, Head of Member Experience, Aon
Executive General Manager Marketing & Digital, Telstra Super Pty Ltd
Co-Founder at Boost Your Super
CEO & Founder Playfulli
Head Of Digital, Advertising Associates
Principal at Logic Works. Former Director Information, NSW Department of Finance, Services and Innovation
Partner, Advisory Digital & 0Technology Advisory, BDO
Managing Partner, Novigi
Managing Director, Australia & New Zealand & Executive Board Member, Designit
Get Involved
Interested to be a sponsorer for this event?
CX-Engage 2021 Schedule
Learn schedule, program and topics of the CX-Engage 2021 - customer / member experience & engagement strategy 2021 online conference.

Opening remarks from the chair

STEPHEN HUPPERT
Independent Consultant & Advisor

  • Where are Superfunds at on the digital transformation journey?
  • Discover trends on how Covid-19 has impacted digital experiences
  • Being adaptive and responsive to meet an ever changing and challenging environment
  • Identifying and embracing disruptive emerging technologies
  • Trends in innovative human centred design approaches
  • Building100% onboard teams through rich immersive experiences and employee friendly digital workplaces Increasing your ROI through informed decision making

MODERATOR:

STEPHEN HUPPERT
Independent Consultant & Advisor

PANEL MEMBER:

SANGEETA VENKATESAN
Chairman, FairVine Super

SCHALK KOCK
Partner, Advisory Digital & Technology Advisory, BDO

  • Driving scalable and sustainable innovation to enhance member experiences and engagement
  • Leveraging technology and customer journey mapping to build trust and deepen relationships
  • Utilising VoC as a critical component in delivering value and improving member satisfaction
  • Enhancing the CX at every touchpoint

MODERATOR:

NICOLE SHOAEI
Customer Experience & Insights Leader, Design thinking, Aware Super

PANEL MEMBER:

AMANDA RALPH
Product Management Lead, Qantas

JOHN BURKE
Managing Director and Founder at JBC, Former Head of Strategic Engagements, Bravura Solutions

LUKE JAMIESON
CEO & Founder Playfulli

  • Regulations have changed how funds must engage with members and how early in life
  • The new people you need to catch the attention of are late teens and early 20s with no interest in superannuation
  • A focus on sustainability and ethical investing is the key to getting and keeping the attention of younger members
  • This session unpacks how funds can embrace these insights and uplift member engagement earlier in life.

SPEAKER:

KATJA FORBES
Managing Director, Australia & New Zealand & Executive Board Member, Designit

  • A brief history of CX – from Total Quality
    Management to NPS
  • How and why marketers, not IT, are leading CX
    transformation
  • Keep your tech core but augment with fintech,
    insurtech and retailtech

SPEAKER:

SIMON ROWLES
Managing Director at Beyonde

  • Getting the balance right between the use oftraditional and tech advanced tools to engage customers and develop lasting relationships
    Benefits and challenges of Robo advice
  • Developments in AI, Chatbots and Machine Learning
  • Latest innovations, services anddelivery platforms
  • Self directed options

MODERATOR:

AOIFE O'CONNELL
Founder & Director, Yarnly AI

PANEL MEMBER:

ERIKA JONSSON
Head of Marketing, Six Park

TOM MCCANN
Principal, Head of Member Experience, Aon

NGOYA PEPELA (PEP)
Co-Founder at Boost
Your Super

  • How to prompt and own original thought-leadership using social and digital channels and techniques
  • Using social and digital to engage with, attract, and nurture members using digital and social.
  • New developments in online and social marketing
  • Managing digital programs through cost effective and simple to use technology.

MODERATOR:

COURTNEY BROWN
Founding Director, The Millennial Group

PANEL MEMBER:

AOIFE O'CONNELL
Founder & Director, Yarnly AI

JEAN-LUC AMBROSI
Executive General Manager
Marketing & Digital, Telstra Super Pty Ltd

MATT SOULSBY
Head Of Digital, Advertising
Associates

Registation Packages
Prices and offers for the CX-Engage 2021 - customer / member experience & engagement strategy 2021 online conference.
SINGLE REGISTRATION: Early Registration
Register before 30th April
$590 + GST
SINGLE REGISTRATION: Normal Registration
Register after 30th April
$690 + GST
GROUP REGISTRATION: UNLIMITED REGISTRATION OFFER
Register before 30th April
$2,070 + GST

Access Given to Unlimited Members

Click on the button below and fill the form to confirm your registration.

Latest Posts
You can find the latest posts in this section.
Contact Us
Contact us to know more about this Online Conference

    Event Search