Opening remarks from the chair

STEPHEN HUPPERT
Director, Stephen Huppert Consulting

• Where are Superfunds at on the digital transformation journey?
• Discover trends on how Covid-19 has impacted digital experiences
• Being adaptive and responsive to meet an ever changing and challenging environment
• Identifying and embracing disruptive emerging technologies
• Trends in innovative human centred design approaches
• Building100% onboard teams through rich immersive experiences and employee friendly digital workplaces Increasing your ROI through informed decision making

MODERATOR:

STEPHEN HUPPERT, Director, Stephen Huppert Consulting
PANEL MEMBER:

RACHEL HAMLEN, Head of Customer
Experience, FairVine Super

Other Panel Members - TBA

• Driving scalable and sustainable innovation to enhance member experiences and engagement
• Leveraging technology and customer journey mapping to build trust and deepen relationships
• Utilising VoC as a critical component in delivering value and improving member satisfaction
• Enhancing the CX at every touchpoint

MODERATOR:

NICOLE SHOAEI, Customer Experience & Insights Leader, Design thinking, Aware Super

PANEL MEMBER:

AMANDA RALPH, Product Management Lead, Qantas

JOHN BURKE, Managing Director and Founder at JBC, Former Head of Strategic Engagements, Bravura Solutions

Other Panel Members - TBA

• A brief history of CX – from Total Quality
  Management to NPS
• How and why marketers, not IT, are leading CX
  transformation
• Keep your tech core but augment with fintech,
  insurtech and retailtech

SPEAKER:

SIMON ROWLES, Managing Director at Beyonde

Lunch break

Getting the balance right between the use oftraditional and tech advanced tools to engage customers and develop lasting relationships
Benefits and challenges of Robo advice
• Developments in AI, Chatbots and Machine Learning
• Latest innovations, services anddelivery platforms
• Self directed options

MODERATOR:

AOIFE O'CONNELL, Founder & Director, Yarnly AI

PANEL MEMBER:

ERIKA JONSSON, Head of Marketing, Six Park

TOM MCCANN, Principal, Head of Member Experience, Aon

NGOYA PEPELA (PEP), Co-Founder at Boost
Your Super

• How to prompt and own original thought-leadership using social and digital channels and techniques
• Using social and digital to engage with, attract, and nurture members using digital and social.
• New developments in online and social marketing
• Managing digital programs through cost effective and simple to use technology.

MODERATOR:

COURTNEY BROWN, Founding Director, The Millennial Group

PANEL MEMBER:

AOIFE O'CONNELL, Founder & Director, Yarnly AI

JEAN-LUC AMBROSI, Executive General Manager
Marketing & Digital, Telstra Super Pty Ltd

MODERATOR:

STEPHEN HUPPERT,, Director, Stephen Huppert
Consulting

PANEL MEMBER:

CAHYADI POERNOMO, Head of Data, BI and CRM at Centrepoint Alliance

Closing Remarks From The Chair