Opening remarks from the chair

STEPHEN HUPPERT
Independent Consultant & Advisor

• Where are Superfunds at on the digital transformation journey?
• Discover trends on how Covid-19 has impacted digital experiences
• Being adaptive and responsive to meet an ever changing and challenging environment
• Identifying and embracing disruptive emerging technologies
• Trends in innovative human centred design approaches
• Building100% onboard teams through rich immersive experiences and employee friendly digital workplaces Increasing your ROI through informed decision making

MODERATOR:

STEPHEN HUPPERT
Independent Consultant & Advisor

PANEL MEMBER:

SANGEETA VENKATESAN
Chairman, FairVine Super

SCHALK KOCK
Partner, Advisory Digital & Technology Advisory, BDO

• Driving scalable and sustainable innovation to enhance member experiences and engagement
• Leveraging technology and customer journey mapping to build trust and deepen relationships
• Utilising VoC as a critical component in delivering value and improving member satisfaction
• Enhancing the CX at every touchpoint

MODERATOR:

NICOLE SHOAEI
Customer Experience & Insights Leader, Design thinking, Aware Super

PANEL MEMBER:

AMANDA RALPH
Product Management Lead, Qantas

JOHN BURKE
Managing Director and Founder at JBC, Former Head of Strategic Engagements, Bravura Solutions

LUKE JAMIESON
CEO & Founder Playfulli

• Regulations have changed how funds must engage with members and how early in life
• The new people you need to catch the attention of are late teens and early 20s with no interest in superannuation
• A focus on sustainability and ethical investing is the key to getting and keeping the attention of younger members
• This session unpacks how funds can embrace these insights and uplift member engagement earlier in life.

SPEAKER:

KATJA FORBES
Managing Director, Australia & New Zealand & Executive Board Member, Designit

• A brief history of CX – from Total Quality
  Management to NPS
• How and why marketers, not IT, are leading CX
  transformation
• Keep your tech core but augment with fintech,
  insurtech and retailtech

SPEAKER:

SIMON ROWLES
Managing Director at Beyonde

Lunch break

• Getting the balance right between the use oftraditional and tech advanced tools to engage customers and develop lasting relationships
  Benefits and challenges of Robo advice
• Developments in AI, Chatbots and Machine Learning
• Latest innovations, services anddelivery platforms
• Self directed options

MODERATOR:

AOIFE O'CONNELL
Founder & Director, Yarnly AI

PANEL MEMBER:

ERIKA JONSSON
Head of Marketing, Six Park

TOM MCCANN
Principal, Head of Member Experience, Aon

NGOYA PEPELA (PEP)
Co-Founder at Boost
Your Super

• How to prompt and own original thought-leadership using social and digital channels and techniques
• Using social and digital to engage with, attract, and nurture members using digital and social.
• New developments in online and social marketing
• Managing digital programs through cost effective and simple to use technology.

MODERATOR:

COURTNEY BROWN
Founding Director, The Millennial Group

PANEL MEMBER:

AOIFE O'CONNELL
Founder & Director, Yarnly AI

JEAN-LUC AMBROSI
Executive General Manager
Marketing & Digital, Telstra Super Pty Ltd

MATT SOULSBY
Head Of Digital, Advertising
Associates

MODERATOR:

STEPHEN HUPPERT
Independent Consultant & Advisor

PANEL MEMBER:

CAHYADI POERNOMO
Head of Data, BI and CRM at Centrepoint Alliance

Closing Remarks From The Chair