Kelly Smith is the Head of Innovation, Automation and Artificial Intelligence at AIA Australia and New Zealand. She leads the development and implementation of AIA’s innovation, automation artificial intelligence capability and culture across both countries.
She has over 20 years’ experience leading strategic innovation and change within financial services; having extensive background and expertise across superannuation, insurance and investment products, customer service, operations, product management, custody, finance and transformation project/program management.
Kelly joined AIA Australia from HESTA Superannuation Fund where she was General Manager of Operations and Insurance Experience. She previously worked at other large Australian based wealth and banking institutions including NAB, MLC and Colonial.
She holds an MBA, Masters of Project Management, BCom (Accounting) and is a CPA. She is passionate about transforming businesses through a humanistic leadership approach to provide great customer/member outcomes.