- The evolving landscape of superannuation fund administration
- The superannuation administration operating model of the future
- Regulatory Updates and Compliance- Impact on Fund Administration
- Innovation in Superannuation Fund Administration: Exploring Emerging Technologies and Trends
- Administration trends in the US
- Case Study: Digitisation of superannuation fund administration
- Implementing PayDay Super- Challenges
- Evolving Role of Trustees in Modern Fund Administration
- Risk Management in Fund Administration
- Insurance administration
- Why the funds are failing on internal dispute resolution systems
- The Future of Member Engagement: Delivering Personalized Experiences and Driving Better Retirement Outcomes
- Designing a Member-Centric Superannuation Fund: Strategies for Enhancing the Member Experience
- If scale is the answer, what is the question.
- Data Analytics and Decision-Making: Leveraging Insights for Strategic Planning
- Collaboration with Service Providers
- Are Super funds poised to embrace Artificial intelligence/Chat GPT?
- Operational Efficiency and Cost Management
- What to Consider When Choosing a Superannuation Administrator
- Outsourcing vs. In-House Administration: Evaluating the Pros and Cons
- Operational Resilience: Navigating Challenges and Ensuring Continuity
Future Fund Admin 2024 Speakers
Learn speakers of the 7th Annual Future Fund Admin 2024 Forum
Principal, Furlan Consulting & Non-Executive Director, Aware Super
Chief Service Officer, Rest
Principal – Fund Administration Transformation, Telstra Super Pty Ltd (TBC)
Deputy CEO/Chief Strategy Officer, NGS Super
Chair of the Mine Super Trustee Board
Trustee Director, State Super and Adviser to the Trustee Board, NGS Super
Chief Operating Officer - Superannuation, Iress
CEO, Iress
Manager, Investment Operations, NZ Super Fund
General Manager - Digital, HESTA
Executive General Manager Product and Operations Future Super
General Manager - Strategic Development at Link Group (LNK)
Executive Officer, Association of Superannuation Funds of Australia (ASFA)
Senior Consultant, TATA Consultancy Services
Partner at Deloitte Consulting
Managing director and founder, Kyudo
Senior Associate, MinterEllison
Principal at JM3 Projects
Insurance Manager, HESTA
Independent Consultant & Advisor
Executive Director - Delivery at Kyudo
CEO, Evolved.AI
Director, Operational Risk, Battleground Group Pty Ltd
Managing Director and Founder, Mayflower
CEO of SPARK
President of Retirement Services for OneAmerica
Group Executive, Member Engagement, Education & Advice, Aware Super
Founder, NTENDER.AI
Strategy and Communications, NTENDER.AI
CEO at Employment Hero
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SUPPORTING SPONSORFuture Fund Admin 2024 Schedule
Schedule, program and topics of the 7th annual future fund admin 2024 forum
Delegate Registration & Coffee
Opening remarks from Chair
STEPHEN HUPPERT
Independent Consultant & Advisor
• What are the key drivers of operating model transformation?
• Are we seeing the great unbundling of the superannuation administration operating model?
• Outsource, insource and everything in between
• How does technology affect the operating model?
• How important is consideration of operational risk in designing the operating model?
MODERATOR:
JOHN BURKE
Managing director and founder, Kyudo
What are the major regulatory and compliance developments that will impact superannuation fund administration in the next year or two?
PHILIP MARQUET
Senior Associate, MinterEllison
10:30 MORNING COFFEE & NETWORKING
• Why it is a priority?
• How did we go about it and what were the fundamentals?
• Key learnings from the experience
JOSHUA COOTE
Principal – Fund Administration Transformation, Telstra Super
Implementing a system like PayDay Super from a fund administration perspective can introduce specific challenges that are unique to the management of superannuation funds.
HANS VAN DAATSELAAR
Executive Officer, Association of Superannuation Funds of Australia (ASFA)
• Discuss emerging trends in superannuation fund administration, including technological advancements and industry shifts.
• Explore how administrators can prepare for the future and stay ahead of industry developments.
12:40 LUNCH BREAK & NETWORKING
• Explore the changing role of trustees in overseeing and guiding fund administration.
• Discuss the expectations, responsibilities, and challenges faced by trustees in the current landscape.
• Discuss how trustees can prepare for the future and stay innovative in their approach to fund administration.
• Optimizing Fund Administration: Strategies for Enhanced Efficiency, Compliance, and Member Experience
MODERATOR:
STEPHEN FREEBORN
Partner at Deloitte Consulting
PANEL MEMBERS:
RUSSELL MASON
Trustee Director, State Super and Adviser to the Trustee Board, NGS Super
CHRISTINA LANGBY
Chair of the Mine Super Trustee Board
MARY MURPHY
Chief Operating Officer - Superannuation, Iress
14:50 AFTERNOON TEA & NETWORKING
• By looking at a case study, we can identify opportunities to improve the member experience and outcomes for members
• Efficiency requires us to focus more on the quality of the service we provide rather than the speed at which we provide it
• Understanding the priorities for members when they are undertaking treatment can help us tailor solutions that will meet their needs
• Quality assurance is never more important than when insurance cover and claims are being administered
• What do we do when it all goes wrong?
MEAGAN BIRCH
Executive Director - Superannuation, Future Super
Internal dispute resolution systems within fund administration can encounter challenges that may lead to perceived or actual failures. This session will look into reasons why funds might face difficulties in this aspect of fund administration:
JOCELYN FURLAN
Principal, Furlan Consulting & Non-Executive Director, Aware Super
MODERATOR:
SARAH PENN
Managing Director and Founder, Mayflower
Panel Members TBA
Closing Remarks from the chair
1 Hour networking Drinks
Opening remarks from Chair
STEPHEN HUPPERT
Independent Consultant & Advisor
GEORGIE OBST
General Manager - Digital, HESTA
PANEL MEMBER:
BRENDAN DALY
Group Executive, Product and Operations at Rest
BEN FACER
Deputy CEO/Chief Strategy Officer, NGS Super
10:40 MORNING COFFEE & NETWORKING
• Explore the role of data analytics in fund administration for informed decision-making
• Discuss how data insights contribute to strategic planning, risk assessment, and member services
• Explore the dynamics of collaboration with external service providers, such as custodians, asset managers, and
technology vendors
• Discuss how effective partnerships contribute to overall fund success
AMY HITCHCOCK
Head of Investment Operations at NZ Super
Other Panel Members TBA
12:30 Lunch Break & Networking
DR. MICHAEL G. KOLLO
CEO, Evolved.AI
Speakers:
• Streamlining operations and reducing costs without compromising quality
• Innovations in process automation and efficiency enhancement
ASANKA FONSEKA
Founder, NTENDER.AI
GEOFF BROOKS
Strategy and Communications, NTENDER.AI
14:30 AFTERNOON TEA & NETWORKING
BEN THOMPSON
CEO at Employment Hero
Speakers:
• Delve into the considerations when deciding between outsourcing fund administration and keeping it in-house
• Discuss the impact on costs, control, and the overall member experience
TERRY KYLE
Executive Director - Delivery at Kyudo
• Discuss strategies for building operational resilience in fund administration
• Explore how administrators can navigate unexpected challenges, such as disruptions, and ensure business continuity
JOE MCDAVITT
Director, Operational Risk at Battleground
Closing Remarks from the chair
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