The future of superannuation fund administration in Australia is poised for significant transformation. With advancing technology and changing regulatory landscapes, the industry is expected to embrace automation and digitization to enhance efficiency and transparency. Robust data analytics, artificial intelligence, and blockchain technologies are likely to play a pivotal role in optimizing investment strategies, reducing operational costs, and improving member experiences. Additionally, there may be a shift towards more personalized retirement solutions, as individuals seek greater control and customization of their superannuation investments. As the industry evolves, collaboration between fund administrators, regulators, and fintech innovators will be crucial to ensuring the long-term sustainability and competitiveness of Australia’s superannuation system.
Delegate Registration & Coffee
Opening remarks from Chair
STEPHEN HUPPERT
Independent Consultant & Advisor
• What are the key drivers of operating model transformation?
• Are we seeing the great unbundling of the superannuation administration operating model?
• Outsource, insource and everything in between
• How does technology affect the operating model?
• How important is consideration of operational risk in designing the operating model?
MODERATOR:
JOHN BURKE
Managing director and founder, Kyudo
What are the major regulatory and compliance developments that will impact superannuation fund administration in the next year or two?
10:30 MORNING COFFEE & NETWORKING
• Why it is a priority?
• How did we go about it and what were the fundamentals?
• Key learnings from the experience
JOSHUA COOTE
Principal – Fund Administration Transformation, Telstra Super
Implementing a system like PayDay Super from a fund administration perspective can introduce specific challenges that are unique to the management of superannuation funds.
• Discuss emerging trends in superannuation fund administration, including technological advancements and industry shifts.
• Explore how administrators can prepare for the future and stay ahead of industry developments.
12:40 LUNCH BREAK & NETWORKING
• Explore the changing role of trustees in overseeing and guiding fund administration.
• Discuss the expectations, responsibilities, and challenges faced by trustees in the current landscape.
• Discuss how trustees can prepare for the future and stay innovative in their approach to fund administration.
• Optimizing Fund Administration: Strategies for Enhanced Efficiency, Compliance, and Member Experience
DR. MICHAEL G. KOLLO
CEO, Evolved.AI
• Address risk management considerations in fund administration, including cybersecurity, data privacy, and operational risks.
• Share insights on mitigating risks and ensuring the security of member data.
14:50 AFTERNOON TEA & NETWORKING
Internal dispute resolution systems within fund administration can encounter challenges that may lead to perceived or actual failures. This session will look into reasons why funds might face difficulties in this aspect of fund administration:
JOCELYN FURLAN
Principal, Furlan Consulting & Non-Executive Director, Aware Super
This session should provide a comprehensive overview of the strategies, technologies, and considerations involved in delivering personalized member experiences and driving better retirement outcomes. The aim is to equip attendees with insights and practical approaches to enhance member engagement within the evolving landscape of superannuation and retirement planning.
Closing Remarks from the chair
1 Hour networking Drinks
Opening remarks from Chair
STEPHEN HUPPERT
Independent Consultant & Advisor
JOCELYN FURLAN
Principal, Furlan Consulting & Non-Executive Director, Aware Super
PANEL MEMBER:
BRENDAN DALY
Group Executive, Product and Operations at Rest
Other Panel Members TBA
10:40 MORNING COFFEE & NETWORKING
• Explore the role of data analytics in fund administration for informed decision-making
• Discuss how data insights contribute to strategic planning, risk assessment, and member services
• Explore the dynamics of collaboration with external service providers, such as custodians, asset managers, and
technology vendors
• Discuss how effective partnerships contribute to overall fund success
12:30 Lunch Break & Networking
• Streamlining operations and reducing costs without compromising quality
• Innovations in process automation and efficiency enhancement
14:30 AFTERNOON TEA & NETWORKING
• Delve into the considerations when deciding between outsourcing fund administration and keeping it in-house
• Discuss the impact on costs, control, and the overall member experience
• Discuss strategies for building operational resilience in fund administration
• Explore how administrators can navigate unexpected challenges, such as disruptions, and ensure business continuity
Closing Remarks from the chair
