AI is reshaping mobile banking, enhancing customer service, and personalizing user experiences. Witness the transformation driven by data intelligence, with apps tracking user behavior to offer insights on savings, expenses, investments, and more.
AI in BFSI 2024 will equip you to manage data assets, ensure data quality, and harness AI for data-driven decision-making. Focus on the development of AI-driven products and services tailored to the BFSI industry. Understand the implications of AI on regulatory compliance, ensuring adherence to standards and discover the seamless integration of AI technologies into user interfaces for banking and insurance applications, ultimately elevating user experience.
Event Themes:
- Optimize data assets and guarantee data quality through AI, empowering informed decision-
making. - Employ AI for robust risk assessment, fraud detection, and compliance in the BFSI sector.
- Innovate by crafting AI-driven products and services specifically designed for the BFSI industry.
- Navigate the regulatory landscape, grasp AI implications, and uphold standards and regulations.
- Elevate user experience in banking and insurance with seamless integration of AI technologies into interfaces.
Early Invited Speakers include:
Learn speakers of the BFSI Tech 2024 Leveraging AI for CX optimization 2024 Summit.
Director, National Ai Centre, CSIRO
Digital & Emerging Tech Innovation Portfolio Lead, Banking Sector
Product Lead Text Analytics, LSEG (London Stock Exchange Group)
Director of Digital Solutions Partnerships, LSEG (London Stock Exchange Group)
Head of Digital CX and Innovation, Newcastle Permanent Building Society
Director, Data Science, Australian Taxation Office
Chief Information Security Officer (CISO), Commonwealth Superannuation Corporation
Program Manager - Business Excellence and Transformation, NAB
Director The Ethics Alliance & The Banking and Finance Oath - The Ethics Centre
Independent Consultant & Advisor
Event Schedule
Learn schedule, program and topics of the BFSI Tech 2024 Leveraging AI For CX Optimization 2024 Summit.
STEPHEN HUPPERT
Independent Consultant
• How do organisations begin to adopt a growth mindset to bring innovation into the business?
• How can organisations use design thinking principles to leverage Ai as a vehicle for innovation?
• How can organisations look at actionable ways of adopting Ai into practices to futureproof themselves?
CHRIS ROLLINGS
Founder, Dare Together, Consultant, ex-Google
This session will be 20 minutes presentation followed by 30 minutes open floor Q&A.
Speakers:
• Enhancing digital banking customer interactions by constructing an agile Ai environment
• Strategically assess how to strengthen and deepen the customer experience as increasing numbers of customers switch to digital banking
• Streamlining responsiveness with conversational Ai
• Focussing on developing Ai-driven products and services to enhance customer retention
• The journey we’re on and how are we thinking about Ai
• How are we beginning to embrace Ai at Newcastle Permanent Building Society in a digital age?
• What does our Ai Roadmap look like at Newcastle Permanent Building Society?
SIMON BURT
Head of Digital CX and Innovation, Newcastle Permanent Building Society
11:10 NETWORKING BREAK
• Defining what data is and its role in Ai implementation
• Discussing the relationship between data and Ai
• Discussing the types of data: Structured, unstructured, and
semi-structured data
• Assessing data acquisition, quality, storage, and management
STELA SOLAR
Director, National Ai Centre, CSIRO
• How does AI integration work and what sort of internal processes or workflows are you improving?
• How are you classifying and communicating these projects internally and what’s the core objective when leveraging Ai?
• Are you attempting to be fully automated?
• How can this propel operational efficiency by harnessing the power of advanced AI support systems?
MIHAIL DUNGAROV
Product Lead Text Analytics, LSEG
This session will be a 10-minute presentation followed by 30 minutes open floor discussion led by the chair.
• Assessment of organizational needs. What does this look like for you?
• What factors need to be considered when looking at technology selection for integration?
• How to create a comprehensive plan for the tech stack architecture, considering how different components will interact and integrate with each other?
• Discussing challenges associated with customizing vs plug and play solutions
• Adapt and evolve the tech stack over time to keep pace with changes in technology and business requirements.
• LLM beta-phase – copilot version and insight on success
NISSANKA JANARATNE
Digital & Emerging Tech Innovation Portfolio Lead, Banking Sector
15:40 Afternoon Tea
The art of harnessing AI's capabilities in BFSI while upholding the pillars of security and trust. In this session we will gain insights into embedding AI seamlessly into BFSI processes, ensuring robust defences against threats, and fostering customer trust in an AI-driven era.
• Integrate AI solutions into BFSI workflows without compromising data integrity or security.
• Develop transparent AI systems that customers and stakeholders can trust and rely upon.
• Delve into proactive measures and advanced AI technologies to fortify BFSI sectors against emerging cyber threats.
DAMINDA KUMARA
CISO, Commonwealth Superannuation Corporation
Financial institutions have a pivotal role in steering AI towards creating a more equitable financial landscape, ensuring that technology serves as a bridge rather than a barrier. This intersection of AI and financial inclusivity, emphasizing the need for a principled approach. This session will help you gain a comprehensive understanding of how ethical AI can pave the way for democratized finance.
• Ethical AI frameworks for balancing between innovation and responsibility
• Assessing responsibility and accountability
• Evaluating bias with GenAI and standards (voluntary and mandatory)
• Foster customer and supply chain trust as part of responsible Ai with short feedback loops to ensure customer outcomes are intention
CRIS PARKER
Director, The Ethics Alliance
18:10 Networking Drinks
19:00 Close of Conference Day One
STEPHEN HUPPERT
Independent Consultant
• Assessing strategies for creating diverse and representative datasets.
• How data supports decision-making processes and creates CX
opportunities for innovation in data-driven AI
• Examples of successful data-driven iniatives and the importance of high-quality training data
• Explore how predictive analytics powered by AI generate valuable insights into customer behaviour
Session held for:
WILLEM PALING
Head of Analytics & AI, IAG
Redefining your approach to digital ecosystems, coupled with a well-defined AI strategy, can propel your organization from
experimental stages to implementation. This session will be in masterclass format and remain interactive throughout. Areas for
consideration include:
• Where to begin on the Ai deployment journey
• The challenges associated with deploying AI capabilities and
discovering how adopting AI as the cornerstone can reshape your
value propositions and revolutionize customer experiences.
• Dissecting the intricacies of Ai and scaling up and spearheading the
digital transformation journey.
• From experimentation to execution, navigating the practical landscape of AI
Session held for:
STEPHANIE CHAOUSIS
Director, Queensland AI Hub
11:20 NETWORKING BREAK
• Discussing the Ai reworking of integration pain points from a
process lens
• Gaining a seat at the table and viewing the learnings of process
change and tech implementation
• What steps are we taking to close the gap internally to understand
business objectives, not just CX as part of the end goal
Leader:
RODRIGO MUSICATE
Program Manager - Business Excellence
and Transformation, NAB
12:30 NETWORKING LUNCH
Embrace the pivotal role of Artificial Intelligence (AI) in elevating data
analysis, streamlining processes, and fostering informed
decision-making within the BFSI sector. Safeguard your AI
investments by futureproofing them, guaranteeing enduring
relevance and a competitive edge. Discover actionable insights to
construct a resilient AI infrastructure that not only anticipates but
also effectively responds to the dynamic challenges on the horizon.
• Navigating the Complexities of AI Governance in Financial Services
• Advocating for Essential Human Intervention in AI-Driven Decision-Making
• Securing AI Projects with Competent Oversight and Assurance Processes
RONAN LEONARD
Director of Digital Solutions Partnerships, LSEG
• Ethical Ai uncovered
• AI data governance model
• Ai risk management approaches
TRUNG VO
Director, Data Science, Australian Taxation Office
14:50 AFTERNOON TEA
• Steering Ai to foster customer trust and operational precision
• Ensure enhanced transparency and explainability when considering ethical Ai design and deployment to ensure fairness,
accountability and non-discrimination
• Creating personalized Ai-driven interactions and recommendations
to provide tailored experiences that resonate with individual customers
• Solicit feedback from customers regularly to understand their expectations and concerns regarding Ai-powered services and adjust strategies accordingly
Session held for:
NIRAJ NAIDU
Head of Strategy & Enterprise Architecture,
Smartpay Australia
CHANGE AND CONTINUOUS IMPROVEMENT
• Uncovering the transformative power of orchestrating change with
agility
• Adaptive leadership in BFSI, assessing how to navigate change
dynamics
• How to harmonize change management and continuous improvements
• Measuring momentum: KPIs for agile change
17:00 Chair’s Closing Remarks
17:10 Close of Conference Day Two
Latest Posts
You can find the latest posts in this section.
Asset owners integrating artificial intelligence (AI) models into their workplaces and processes need to carefully consider the issue of potential harm – to employees, fund members and society generally – and the guardrails that are necessary to minimise unforeseen consequences...
Authored by Franz Gilbert, Matthew Shannon, and Erin Spencer Deloitte’s Human Capital Forward team predicts how five of today’s HR technology trends could innovate across disparate systems, work processes, and workforce experiences in 2024. Technology never fails to innovate. Across...
With so many superannuation funds to choose from, working out which one is the best fit for your retirement savings can be confusing. TelstraSuper CEO Chris Davies offers some suggestions for how to get the most from your super fund....
