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Early Invited Speakers includes:
Learn speakers of the 8th Annual AI & GOVT DIGITAL FUTURE 2025
Director, Data Capability, ACT Health
Former Chief Data Officer, Department of Home Affairs’ Data and Economic Analysis Centre (DEAC)
Technology Leader Federal Government (Home Affairs, AFP & Security Portfolio), IBM
Chief Digital Information Officer, Australian Department of Health & Aged care
Chief Digital Officer, Australian Digital Health Agency
Director Customer and Corporate Services, City of Casey
Specialist Sales - Data and AI at Microsoft
Manager Customer and Transformation, Mornington Peninsula Shire
Chief Executive Officer, Centre For Inclusive Design
Senior Manager, Projects and Innovation, Transport for NSW
Chief Customer Officer, City of Port Philip
Chief Scientist, Optus
Principle at Logic Works
Partner | Cyber and Identity, Deloitte
Chief Purpose Officer, Alliance Community Group
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NETWORKING DRINKS SPONSOREvent Schedule
Schedule, program of the 8th Annual AI & GOVT DIGITAL FUTURE 2025 - The Future Of Ai-driven Government Digital Transformation & Continuous Improvement In Citizencentric Service Delivery
• The AI Revolution in Public Services – How governments are leveraging AI to enhance citizen engagement and service delivery.
• Opportunities & Challenges – Exploring the benefits of AI-driven services and the risks of bias, security, and accessibility.
• Regulation & Ethics – The role of governance, transparency, and ethical AI in public sector adoption.
• Future Readiness – What governments, businesses, and citizens need to do to prepare for an AI-powered service landscape.
PIA ANDREWS
Former Chief Data Officer, Department of Home Affairs’ Data and Economic Analysis Centre (DEAC)
• The transformative journey to make government services more accessible, efficient, and citizen-centric
• How are we shaping a future that benefits both government and the people we serve
FAY FLEVARAS
Chief Digital Information Officer, Australian Department of Health & Aged care
• Exploring the role of AI, machine learning, and automation in enhancing public services.
• Balancing efficiency, transparency, and ethical AI governance.
• Case studies of AI implementation in government agencies.
PANEL MEMBER:
FELICITY TURNER
Specialist Sales - Data and AI at Microsoft
PIA ANDREWS
Former Chief Data Officer, Department of Home Affairs’ Data and Economic Analysis Centre (DEAC)
PROFESSOR ROCKY SCOPELLITI
Chief Scientist, Optus
11.00 MORNING TEA
MEETING THE NEEDS OF THE CITIZEN
• The significance of Inclusive Public Services for all members of society, regardless of age, linguistic background, or abilities.
• Strategies designed to empower marginalised individuals, such as seniors and those with limited technological literacy, to actively engage with and benefit from digital public services.
• Multilingual access and inclusive design principles that can break down barriers and make digital public services
user-friendly and accessible for everyone.
• The value of government-community partnerships in addressing the unique challenges faced by marginalised
populations
MUSTAFA GHULAM
Senior Manager, Projects and Innovation, Transport for NSW
MANISHA AMIN
Chief Executive Officer, Centre For Inclusive Design
ROLFE GREEN
Principle at Logic Works
• The AI-Data Feedback Loop – How AI can enhance data quality through automated data cleansing, anomaly detection, and enrichment, creating a continuous cycle of improvement.
• Overcoming Data Bias and Inconsistencies – The role of AI in identifying and mitigating biases, inconsistencies, and gaps in datasets to ensure reliable insights and decision-making.
• AI-Powered Data Governance and Automation – Leveraging AI for metadata management, real-time validation, and compliance monitoring to ensure high-quality, structured, and usable data.
ROLF GREEN
Principle at Logic Works
12.40 NETWORKING LUNCH AND QUIZ
Speakers:
April 29, 2025
13:30
CASE STUDY: DIGITAL IDENTITY - THE KEY TO TRANSFORMING SECURITY AND ACCESSIBILITY
• Enhance Accessibility: Improve public service accessibility for rural and remote citizens.
• Streamline Processes: Simplify applications and approvals for critical services, reducing citizen stress and building trust.
• Enhanced Data Sharing: Explore the benefits of secure data sharing for both public and private sector entities, fostering enhanced collaboration.
PHILIP MUEHLECK
Technology Leader - Federal Government (Home Affairs, AFP & Security Portfolio), IBM
April 29, 2025
14:10
THE FUTURE OF DIGITAL IDENTITY: EMPOWERING CITIZENS WITH SECURE & SEAMLESS ACCESS
• The evolution of digital identity frameworks and their impact on service delivery.
• Lessons from global digital identity initiatives (e.g., Estonia, Singapore).
• Addressing concerns around privacy, security, and digital inclusion.
JULIE GLEESON
Partner, Cyber and Identity, Deloitte
• Addressing cyber risks in a hyper-connected government ecosystem.
• The role of AI in threat detection and response.
• Strengthening public-private partnerships in cybersecurity.
PANEL MEMBERS:
JULIE GLEESON
Partner, Cyber and Identity, Deloitte
PHILIP MUEHLECK
Technology Leader - Federal Government (Home Affairs, AFP & Security Portfolio), IBM
Join government leaders as they share their insights on the journey towards achieving the ambitious goal of 100% digital services by 2030.
Panel Discussion highlights:
• Are we truly enhancing the way citizens and businesses interact with councils through modern, digital means?
• How has the uplift in tech been invested and what operational processes have we seen enhanced?
• How can we overcome common leadership challenges when driving culture change, and gain solutions to navigate them
effectively?
• How can we align financial sustainability, service planning and community expectations within the transformation
strategy?
• How can we acquire the tools and knowledge to measure and evaluate the success of internal culture transformation efforts and external community satisfaction?
• Leveraging AI for Seamless Digital Transformation
PATRICK DILLON
Manager Customer and Transformation, Mornington Peninsula Shire
TARNYA MCKENZIE
Chief Customer Officer, City of Port Philip
1) Digital Identity - where next?
2) Trust - what do we mean?
3) Identity and Authentication - can we make it better?
4) Resilience - is there a different way of thinking about this?
5) Legislation - how should we think about what's proposed in the Digital ID Bill?
1 Hour networking Drinks
NAVIGATING CHANGE TO ENABLE INNOVATION
PETER O'HALLORAN
Chief Digital Officer, Australian Digital Health Agency
• Emerging Technologies and the New Customer Paradigm: Exploring how advancements in emerging technologies such as AI, IoT, 5G and Big Data are reshaping customer experiences and expectations of the public sector.
• The Speed of Change and Government Response: Addressing the challenges and opportunities in adapting governmental processes and policies at the pace of technological evolution.
• Blueprint for the Future: Strategies for governments to stay ahead, from fostering innovation to embracing agile methodologies and inclusive policy-making.
PROFESSOR ROCKY SCOPELLITI
Chief Scientist, Optus
10.30 MORNING TEA AND QUICKFIRE CARDS GAME
DATA, AI AND CX IN 2025 AND BEYOND!
Is enhanced collaboration between the public and private sectors the key to streamlining service delivery, fortifying cybersecurity measures, and driving economic value? In this session, you will discover how the public and private sectors can collaborate to harness data effectively, and further enhance service delivery.
• Navigating data sharing challenges
• Data enablement and sharing for good social outcomes
• Assessing the potential of data capabilities to enhance citizen delivery
Panel Members TBA
• Understand why strategic data collaboration paramount is in enhancing citizen experiences and boosting national productivity.
• Dive into the cultural and operational hurdles often associated with data sharing. Gain insights into strategies for fostering a culture of cyber resilience and effective collaboration.
• Assessing the potential of data capabilities to enhance citizen delivery
NITHIN BALAKRISHNAN
Director, Data Capability, ACT Health
This session will be 25 minutes presentation followed by 15 minutes audience Q&A.
• Finding your values – what will your organisation use as its guiding lights?
• Building a model – how do you make sure you have all the pieces in place to execute and align with those values?
• Executing at scale – with large, complex organisations, how do you know it is being done consistently?
FELICITY TURNER
Specialist Sales - Data and AI at Microsoft
13.00 Networking Lunch and Quiz
• Inclusion Compass Report based on sustainable goals – 700,000 conversations
• What are the needs of the citizen?
• Taking an intersectional approach to digital literacy and the impact of digital
• Compass around communication
• How communication matters and what impact this has
MANISHA AMIN
Chief Executive Officer, Centre For Inclusive Design
Enhancing Trust and Transparency – How ethical AI frameworks ensure fairness, accountability, and bias mitigation, fostering stakeholder confidence in digital transformation initiatives.
Balancing Innovation with Responsibility – Strategies for integrating AI-driven efficiencies while upholding ethical standards, regulatory compliance, and social responsibility
Sustainable Competitive Advantage – The long-term benefits of ethical AI, including improved customer engagement, brand reputation, and risk management in digital transformation journey
MAKA KAMA
Chief Purpose Officer, Alliance Community Group
• Five core pillars explained - one of those being business essentials
• ERP uplift - Simplifying back the processes and why
• Transforming digital capabilities, how is it that you are transforming the business alongside this?
• Why do you really need scalability to reach what you are trying to achieve?
• Can you elaborate on the importance of the leadership uplift and cyber uplift, respectively?
• How are you preparing for the long-term?
JENNIFER BEDNAR
Director Customer and Corporate Services,
City of Casey
• AI for Enhanced CX: Learn how government agencies are leveraging AI integrations to enhance customer experience, streamline services, and meet the evolving needs and expectations of citizens.
• AI Operations: Explore the use of AI in departmental operations to address skill gaps, improve efficiency, and optimize processes within government departments.
• Designing for the Future: Delve into the concept of designing government services with the future in mind. Discover strategies for ensuring that AI and technology implementations remain relevant and adaptable.
• Explore how these innovations are reshaping the government landscape and enhancing services for citizens, today and in the future.
Chair’s closing remarks day two
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