The regulatory and operating environment for superannuation funds is undergoing a structural shift. With CPS 230 mandating operational resilience, the Payday Super regime commencing July 2026, and ASIC sharpening its enforcement lens on member servicing, funds must recalibrate their operating models. At the same time, scale efficiencies, AI-driven automation, and member-centric innovation are redefining service delivery. This two-day forum provides a technical deep dive into the frameworks, systems, and governance models required to ensure regulatory compliance while positioning for operational and member service excellence.
Early Invited Key Opinion Leaders Includes:
Speakers of The 9th annual FUTURE FUND ADMIN 2026 – The Future Of Superannuation Fund Administration 2026
Group Chief Executive Officer at Team Super
Chief Risk Officer and Group Executive, Sustainability at Aware Super
Head of Operational Excellence & Member Administration, Telstra Super Pty Ltd
Head of Member Service Performance, HESTA
Group Executive – Technology Services & Information Security ESSSuper
Independent Consultant & Advisor
Senior Consultant, Tata Consultancy Services (invited)
Director Head of Operations, Roc Partners
Founder & Principal, Borromean Consulting
Head of Product and Proposition, Acenda
Director, Super Advisory at KPMG
Head of Compliance, Roc Partners
GM Member Growth & Proposition, Prime Supe
General Manager Finance, CareSuper
Event Schedule
Learn schedule, program and topics of the 9th annual FUTURE FUND ADMIN 2026
Delegate Registration & Coffee
8:55 Opening remarks from the Chair
STEPHEN HUPPERT
Independent Consultant & Advisor
• CPS 230 operational resilience: From compliance to competitive advantage
• ASIC's member servicing mandate: Lessons from 2024-2025 enforcement actions
• Payday Super countdown: Final preparation for July 2026 implementation
• Building regulatory resilience into fund operating models
• Real-world implementation experiences and lessons learned
• Material service provider management and governance frameworks
• Cyber resilience and business continuity planning evolution
• Board and senior management accountability under the new standard
10:20 Morning Coffee & Networking
• Systems and process changes required for July 2026
• SuperStream integration with NPP for real-time processing
• Managing increased contribution volumes and frequency
• Exception handling and reconciliation in the new environment
AKSHAT GAUR
Group Executive – Technology Services & Information Security, ESSSuper
• Practical AI applications delivering measurable ROI
• Intelligent automation in reconciliations, processing, and member communications
• Managing the human-AI collaboration in operations
• Risk management and quality assurance in automated environments
JANE COUCHMAN
Chief Risk Officer and Group Executive, Sustainability at Aware Super
12:30 Lunch Break & Networking
• Building data foundations for intelligent automation
• Privacy-preserving analytics and member data protection
• Integration challenges across legacy and modern systems
• Governance frameworks for AI and automation initiati
• Outsourcing vs insourcing decision frameworks in 2026
• Managing complex vendor relationships under CPS 230
• Technology-enabled service delivery models
• Platform integration challenges and lessons from recent implementations
PANEL MEMBER:
BHARAD SWAMINATHAN
Director, Super Advisory at KPMG
14:30 Afternoon Tea & Networking
• Achieving scale benefits while maintaining service quality
• Cost efficiency drivers and productivity measurement
• System modernisation priorities for large-scale operations
• Integration lessons from recent fund mergers
14:40 Afternoon Tea & Networking
• Operational cost allocation and transparency reporting frameworks
• Member communication strategies for fee justification
• Benchmarking operational performance against industry standards
• Balancing cost efficiency with service quality and member outcomes
• Preparing for regulatory changes and market evolution
• Technology investment priorities for 2026-2028
• Skills and capability development for evolving roles
• Building adaptable operating models for an uncertain future
MODERATOR:
STEPHEN HUPPERT
Independent Consultant & Advisor
Closing Remarks from the chair
1 Hour networking Drinks
8:20 Delegate Registration & Coffee
8:55 Opening Remarks from Chair
STEPHEN HUPPERT
Independent Consultant & Advisor
Member Servicing, Outcomes & Innovation Focus
• Government and regulator expectations for 2026 and beyond
• Learning from death and disability claims processing improvements
• Building trust through operational excellence
• The business case for superior member service delivery
• Progress since ASIC's 2024-2025 enforcement actions
• Technology solutions accelerating claims processing
• Member communication and support during vulnerable times
• Quality assurance and continuous improvement frameworks
ALISON BODINNAR
Head of Group Proposition and Product, Acenda
10:20 Morning Coffee & Networking
DUNCAN MCPHERSON
Founder & Principal, Borromean Consulting
• Bridging the advice gap through digital solutions
• AI-driven support systems and chatbot implementation
• Self-service capabilities that actually work for members
• Integration with human advice and financial planning services
DUNCAN MCPHERSON
Founder & Principal, Borromean Consulting
TIM MITCHELL
Adams, GM Member Growth & Proposition, Prime Super
• Data Sharing challenges within Open Banking
• Consumer Data Right lessons learned
• OSKO bumps in the road
JOSHUA COOTE
Head of Operational Excellence & Member Administration, Telstra Super Pty Ltd
12:30 Lunch Break & Networking
• Technology solutions for pension administration complexity
• Member education and guidance during transition to retirement
• Operational challenges in retirement income delivery
• Integration with broader retirement planning ecosystems
JOSHUA COOTE
Head of Operational Excellence & Member Administration, Telstra Super Pty Ltd
• Life-event driven servicing strategies
• Generational differences in engagement preferences
• Mobile-first strategies and omnichannel experience design
• Innovation in member communication and education
14:40 Afternoon Tea & Networking
• Evolving cyber threat landscape and fund responses
• Technology infrastructure security in the cloud era
• Business continuity planning for critical operations
• Member trust and confidence in digital systems
• Designing member-centric operations from the ground up
• Breaking down silos between technology and member service
• Innovation opportunities in administration
• Preparing for the next generation of super fund members
17:00 Closing Remarks from the chair
Closing Remarks from the chair
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