17th-18th July 2024
conference
TAX 2024Tax Strategies Australia
Days
Hours
Minutes
Seconds
Topics covered include:
Areas covered in conference include …
  • Negative gearing – risks and rewards
  • Moving from accumulation to pension phase of superannuation
  • The tax benefits of margin lending to invest in the stock market
  • The long term benefits of investing through superannuation and managing the “death tax”
  • The family home – how to preserve the tax benefits and avoid some traps
  • Tax free income outside super for older Australians
  • Franking credits
  • On and off market share buy backs
  • Investment bonds
  • Family trusts
  • Managing Capital Gains Tax
  • Charitable donations
  • Investing overseas
  • The proposal to increase tax on large superannuation balances
  • The critical difference between tax avoidance and tax evasion
  • Incentivising investment managers to make tax effective investment decisions
  • The impact of active investment management on tax costs
  • The different roles of the ATO and the legislators
  • Insights into historical tax frauds

2024 Sponsorship & Speaking Opportunities:

Tax Strategies 2024 Forum offers sponsors an excellent opportunity to demonstrate thought-leadership and leverage networking opportunities to build brand-value amongst your target audience. If you would like to know more about sponsorship, exhibition and business development opportunities please just get in touch with us- – sponsorship@ibrc.com.au

TAX 2024 Speakers
The TAX 2024 Tax Strategies Australia SPEAKERS Will BE Announce Soon
Transformation Leader and Strategic Advisor, Public Sector, AWS
Technology Leader - Federal Government (Home Affairs, AFP & Security Portfolio), IBM
Chief Digital Officer, Australian Digital Health Agency
Director, Data Capability, ACT Health
Manager Customer and Transformation, Mornington Peninsula Shire
Director Customer and Corporate Services, City of Casey
Co-Founder of Global Growth, OrbViz
Acting Director, Data & Analytics Strategy, WorkSafe Victoria
Chief Customer Officer, City of Port Philip
Head of Customer Experience, Yarra Valley Water
Senior Manager, Projects and Innovation, Transport for NSW
Co-Founder, Sezoo
Manager, Customer, Communications and Engagement, Mitchell City Council
Manager of the Digital Talent, Regional NSW
Chief Customer Officer, Townsville City Council
First Assistant Secretary Digital Transformation & Delivery -Aged Care Reform, Australian Department of Health
National CTO for Microsoft Australia & New Zealand, Microsoft
Chief Scientist, Optus
Chief Executive Officer, Centre For Inclusive Design
Get Involved
Interested to be a sponsorer/speaker for this event?
TAX 2024 Schedule
Schedule, program and topics will be updated soon

We invite you to explore a groundbreaking concept that redefines the way we approach government service delivery.
CCX, or Citizen-Customer Experience, strikes at the heart of balancing efficiency, customer satisfaction, and individual rights in the public sector. What you can expect from this session:
• A deep dive into the evolution of government services and the need for transformation.
• A clear understanding of CCX and its pivotal role in government services, touching the lives of citizens, residents, and refugees.
• Insightful discussions on the pillars of CCX, which bridge the gap between customer experience and public good.
• Practical guidance on how to implement CCX in your own government services.
• Expert advice on overcoming challenges and obstacles on the path to CCX excellence.
• How to ensure AI enabled government services are considered trustworthy by the public
• Real-world case studies showcasing CCX best practices and the positive impact they've had on communities.

PIA ANDREWS
Chief Data Officer, Department of Home Affairs’ Data and Economic Analysis Centre (DEAC)

• The transformative journey to make government services more accessible, efficient, and citizen-centric
• How are we shaping a future that benefits both government and the people we serve

FAY FLEVARAS
First Assistant Secretary Digital Transformation &
Delivery - Aged Care Reform, Dept of Health and Aged Care

MEETING THE NEEDS OF THE CITIZEN

• The significance of Inclusive Public Services for all members of society, regardless of age, linguistic background, or abilities.
• Strategies designed to empower marginalised individuals, such as seniors and those with limited technological literacy, to actively engage with and benefit from digital public services.
• Multilingual access and inclusive design principles that can break down barriers and make digital public services
user-friendly and accessible for everyone.
• The value of government-community partnerships in addressing the unique challenges faced by marginalised
populations

MUSTAFA GHULAM
Senior Manager, Projects and Innovation, Transport for NSW

MANISHA AMIN
Chief Executive Officer, Centre For Inclusive Design

Effective communication is essential for upholding integrity, transparency in service delivery, and ultimately, enhancing citizen trust.To achieve this, government agencies must understand how
citizens receive and understand communications. Key considerations include: Do citizens prefer emails or traditional
letters? Is digital communication accessible to all? During this session you will discover:

• Why transparent and timely communication is essential for citizen exerience
• Targeted communications strategies that ensure your community has access to and can comprehend essential
information
• The latest integrations, platforms, and tools leading agencies and councils are using to enhance citizen communications
• Best practice for crisis communications strategies to provide timely and accurate information, reassuring citizens, and maintaining trust during turbulent periods.
• Insights to how departments are closing feedback loops and effectively listening to their citizens

KARIM SABET
Co-Founder of Global Growth, OrbViz

MICHAEL HEALY
Smarts Cities Manager, Christchurch
City Council (TBC)

12.30 NETWORKING LUNCH AND QUIZ

• Enhance Accessibility: Improve public service accessibility for rural and remote citizens.
• Streamline Processes: Simplify applications and approvals for critical services, reducing citizen stress and building trust.
• Enhanced Data Sharing: Explore the benefits of secure data sharing for both public and private sector entities, fostering enhanced collaboration.

PHILIP MUEHLECK
Technology Leader - Federal Government (Home Affairs, AFP & Security Portfolio), IBM

1) Digital Identity - where next?
2) Trust - what do we mean?
3) Identity and Authentication - can we make it better?
4) Resilience - is there a different way of thinking about this?
5) Legislation - how should we think about what's proposed in the Digital ID Bill?

JO SPENCER
Co-Founder, Sezoo

15.10 AFTERNOON TEA

Join government leaders as they share their insights on the journey towards achieving the ambitious goal of 100% digital services by 2030.

Fireside chat highlights:

• Are we truly enhancing the way citizens and businesses interact with councils through modern, digital means?
• How has the uplift in tech been invested and what operational processes have we seen enhanced?
• How can we overcome common leadership challenges when driving culture change, and gain solutions to navigate them
effectively?
• How can we align financial sustainability, service planning and community expectations within the transformation
strategy?
• How can we acquire the tools and knowledge to measure and evaluate the success of internal culture transformation efforts and external community satisfaction?

PATRICK DILLON
Manager Customer and Transformation, Mornington Peninsula Shire

MICHAEL SINCLAIR
Manager, Customer, Communications and Engagement, Mitchell City Council

Is enhanced collaboration between the public and private sectors the key to streamlining service delivery, fortifying cybersecurity measures, and driving economic value? In this session, you will discover how the public and private sectors can collaborate to harness data effectively, and further enhance service delivery.

Key Discussion Points:

• Navigating data sharing challenges
• Data enablement and sharing for good social outcomes
• Assessing the potential of data capabilities to enhance citizen delivery

LEADER:

LEON HEFFER
Acting Director, Data & Analytics Strategy, WorkSafe Victoria

NAVIGATING CHANGE TO ENABLE INNOVATION

PETER O'HALLORAN
Chief Digital Officer, Australian Digital Health Agency

• Emerging Technologies and the New Customer Paradigm: Exploring how advancements in emerging technologies
such as AI, IoT, 5G and Big Data are reshaping customer experiences and expectations of the public sector.
• The Speed of Change and Government Response: Addressing the challenges and opportunities in adapting
governmental processes and policies at the pace of technological evolution.
• Blueprint for the Future: Strategies for governments to stay ahead, from fostering innovation to embracing agile
methodologies and inclusive policy-making.

PROFESSOR ROCKY SCOPELLITI
Chief Scientist, Optus

10.30 MORNING TEA AND QUICKFIRE CARDS GAME

Take a closer look at the intersection of Artificial Intelligence (AI) and Customer Experience (CX). In "Myth vs. Reality in AI and CX: Unveiling the Potential," we will challenge common misconceptions, explore areas of AI's potential impact, and reveal real-world examples from leading organisations. What to expect:

• Discover the untapped potential of AI in CX, from enhancing workforce management to revolutionizing knowledge
management.
• Gain insights from successful case studies and examples that demonstrate the practical applications of AI in CX.
• Debunk myths and misconceptions surrounding AI's role in CX,
and get a clear picture of the reality.
• Explore what is working well today and what the future holds for AI in CX, as the technology continues to evolve.

AMY BHATTACHARYYA
Chief Customer Officer, Townsville City Council

• Understand why strategic data collaboration paramount is in enhancing citizen experiences and boosting national
productivity.
• Dive into the cultural and operational hurdles often associated with data sharing. Gain insights into strategies for fostering a culture of cyber resilience and effective collaboration.
• Assessing the potential of data capabilities to enhance citizen delivery

NITHIN BALAKRISHNAN
Director, Data Capability, ACT Health

This session will be 25 minutes presentation followed by 15 minutes audience Q&A.
*session synopsis to follow*

SARAH CARNEY
National CTO for Microsoft Australia &
New Zealand, Microsoft (SFC)

13.00 Networking Lunch and Quiz

• Inclusion Compass Report based on sustainable goals – 700,000 conversations
• What are the needs of the citizen?
• Taking an intersectional approach to digital literacy and the impact of digital
• Compass around communication
• How communication matters and what impact this has

MANISHA AMIN
Chief Executive Officer, Centre For Inclusive Design

• Influencing scope and driving positive change
• How can we enhance productivity and reduce cost to serve?
• Changing processes and operations: Working through delivery
• Moving towards digitised channels and responding to digital transformation – implementation redefined
• What it takes to creating a personalized experience – Analysing customer journeys

CAROLINA GAITAN
Head of Customer Experience, Yarra Valley Water

• Five core pillars explained - one of those being business essentials
• ERP uplift - Simplifying back the processes and why
• Transforming digital capabilities, how is it that you are
transforming the business alongside this?
• Why do you really need scalability to reach what you are trying to achieve?
• Can you elaborate on the importance of the leadership uplift and cyber uplift, respectively?
• How are you preparing for the long-term?

JENNIFER BEDNAR
Director Customer and Corporate Services,
City of Casey

16.00 AFTERNOON TEA

• Simplification and shared services approach across local government lines
• Centralization: It’s importance and the role of adaptability to local and state government
• Learnings to consider the integration in the standard local government platforms

Session to be led by:

JO SPENCER
Co-Founder, Sezoo

• AI for Enhanced CX: Learn how government agencies are leveraging AI integrations to enhance customer experience,
streamline services, and meet the evolving needs and expectations of citizens.
• AI Operations: Explore the use of AI in departmental operations to address skill gaps, improve efficiency, and optimize processes within government departments.
• Designing for the Future: Delve into the concept of designing government services with the future in mind. Discover strategies for ensuring that AI and technology implementations remain relevant and adaptable.
• Explore how these innovations are reshaping the government landscape and enhancing services for citizens, today and in the future.

17.30 CHAIR’S CLOSING REMARKS DAY TWO

Registation Packages
IN-PERSON ATTENDANCE REGISTRATION - SUPER EARLY BIRD REGISTRATION:
Register before 30th Nov 2024
$2495 + GST
IN-PERSON ATTENDANCE REGISTRATION - EARLY BIRD REGISTRATION:
Register before 31st Dec 2024
$2695 + GST
IN-PERSON ATTENDANCE REGISTRATION - NORMAL REGISTRATION:
Register after 31st Dec 2024
$2895 + GST
IN-PERSON ATTENDANCE REGISTRATION - UNLIMITED GROUP TEAM REGISTRATION

Register & pay for 3 delegates & get unlimited registrations* (*Can attend in-person or virtually )

VIRTUAL ATTENDANCE REGISTRATION - SUPER EARLY BIRD REGISTRATION:
Register before 30th Nov 2024
$1795 + GST
VIRTUAL ATTENDANCE REGISTRATION - EARLY BIRD REGISTRATION:
Register before 31st Dec 2024
$1895 + GST
VIRTUAL ATTENDANCE REGISTRATION - NORMAL REGISTRATION:
Register after 31st Dec 2024
$1995 + GST
VIRTUAL ATTENDANCE REGISTRATION - UNLIMITED GROUP TEAM REGISTRATION

Register & pay for 3 delegates & get unlimited registrations* (*Can only attend virtually)

For Early Registration: Email us – register@ibrc.com.au , Phone: +61(0)416260484

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