Effective communication is essential for upholding integrity, transparency in service delivery, and ultimately, enhancing citizen trust.To achieve this, government agencies must understand how
citizens receive and understand communications. Key considerations include: Do citizens prefer emails or traditional
letters? Is digital communication accessible to all? During this session you will discover:
• Why transparent and timely communication is essential for citizen exerience
• Targeted communications strategies that ensure your community has access to and can comprehend essential
information
• The latest integrations, platforms, and tools leading agencies and councils are using to enhance citizen communications
• Best practice for crisis communications strategies to provide timely and accurate information, reassuring citizens, and maintaining trust during turbulent periods.
• Insights to how departments are closing feedback loops and effectively listening to their citizens
KARIM SABET
Co-Founder of Global Growth, OrbViz
MICHAEL HEALY
Smarts Cities Manager, Christchurch
City Council (TBC)
12.30 NETWORKING LUNCH AND QUIZ