I partner with risk leaders to develop and implement strategies and roadmaps to achieve good customer outcomes. My work involves bringing a strategic and innovative approach to big challenges, be it implementing large scale remediation projects, optimising efficiencies, enhancing governance...
“Described as a “Digital Navy Seal” by the Minister for Customer Service, Katarina has delivered strategies, developed products and built teams to establish new ways of working and change the culture within the NSW Government to be design-led and customer-focussed.”...
