Delegate Registration & Coffee

Opening remarks from Chair

STEPHEN HUPPERT
Independent Consultant & Advisor

• What are the key drivers of operating model transformation?
• Are we seeing the great unbundling of the superannuation administration operating model?
• Outsource, insource and everything in between
• How does technology affect the operating model?
• How important is consideration of operational risk in designing the operating model?

MODERATOR:

JOHN BURKE
Managing director and founder, Kyudo

PANEL MEMBER:

GABRIELA PIRANA
Insurance Manager, HESTA

ALEX ROOPESH ABRAHAM
General Manager, Financial Services and Superannuation, Wipro

SAGIT GOPINADHAN
Insurance and Superannuation Lead - ANZ, Newgen Software

What are the major regulatory and compliance developments that will impact superannuation fund administration in the next year or two?

PHILIP MARQUET
Senior Associate, MinterEllison

10:30 MORNING COFFEE & NETWORKING

• Why it is a priority?
• How did we go about it and what were the fundamentals?
• Key learnings from the experience

JOSHUA COOTE
Principal – Fund Administration Transformation, Telstra Super

Implementing a system like PayDay Super from a fund administration perspective can introduce specific challenges that are unique to the management of superannuation funds.

HANS VAN DAATSELAAR
Executive Officer, Association of Superannuation Funds of Australia (ASFA)

• Explore the changing role of trustees in overseeing and guiding fund administration.
• Discuss the expectations, responsibilities, and challenges faced by trustees in the current landscape.
• Discuss how trustees can prepare for the future and stay innovative in their approach to fund administration.
• Optimizing Fund Administration: Strategies for Enhanced Efficiency, Compliance, and Member Experience

MODERATOR:

STEPHEN FREEBORN
Partner at Deloitte Consulting

PANEL MEMBERS:

RUSSELL MASON
Trustee Director, State Super and Adviser to the Trustee Board, NGS Super

CHRISTINA LANGBY
Chair of the Mine Super Trustee Board

12:40 LUNCH BREAK & NETWORKING

• Discuss emerging trends in superannuation fund administration, including technological advancements and industry shifts.
• Explore how administrators can prepare for the future and stay ahead of industry developments.

The dynamics within the superannuation landscape are continually evolving, and are intertwined with the changing needs of both super funds, their members, and the regulators. These demands are creating both challenges and opportunities in redefining administration. Reality is many sliding door moments, moments in which we turn left or right, towards change or towards more of the same.

MARY MURPHY
Chief Operating Officer - Superannuation, Iress

14:50 AFTERNOON TEA & NETWORKING

Internal dispute resolution systems within fund administration can encounter challenges that may lead to perceived or actual failures. This session will look into reasons why funds might face difficulties in this aspect of fund administration:

JOCELYN FURLAN
Principal, Furlan Consulting & Non-Executive Director, Aware Super

• By looking at a case study, we can identify opportunities to improve the member experience and outcomes for members
• Efficiency requires us to focus more on the quality of the service we provide rather than the speed at which we provide it
• Understanding the priorities for members when they are undertaking treatment can help us tailor solutions that will meet their needs
• Quality assurance is never more important than when insurance cover and claims are being administered
• What do we do when it all goes wrong?

MEAGAN BIRCH
Executive Director - Superannuation, Future Super

MODERATOR:

SARAH PENN
Managing Director and Founder, Mayflower

Panel Members TBA

JO BRENNAN
Group Executive, Member Engagement, Education & Advice, Aware Super

CLAIRE DAWSON
Head of Super & Advice Marketing, AMP Australia

LINA SALIBA
Chief Customer & Marketing Officer, MetLife Australia

Closing Remarks from the chair

1 Hour networking Drinks