The regulatory and operating environment for superannuation funds is undergoing a structural shift. With CPS 230 mandating operational resilience, the Payday Super regime commencing July 2026, and ASIC sharpening its enforcement lens on member servicing, funds must recalibrate their operating models. At the same time, scale efficiencies, AI-driven automation, and member-centric innovation are redefining service delivery. This two-day forum provides a technical deep dive into the frameworks, systems, and governance models required to ensure regulatory compliance while positioning for operational and member service excellence.
Early Invited Key Opinion Leaders Includes:
Speakers of The 9th annual FUTURE FUND ADMIN 2026 – The Future Of Superannuation Fund Administration 2026
Chief Risk Officer and Group Executive, Sustainability at Aware Super
Head of Operational Excellence & Member Administration, Telstra Super Pty Ltd
Head of Member Service Performance, HESTA
Group Executive – Technology Services & Information Security ESSSuper
General Manager Finance, CareSuper
Head of Insurance Delivery & Performance, Cbus Super
Executive Manager – Consulting Services, IQ Group
Head of Product and Proposition, Acenda
Chair of ANZ Staff Super
GM - Financial Crime, Insignia Financial
Independent Consultant & Advisor
Senior Consultant, Tata Consultancy Services (invited)
Director Head of Operations, Roc Partners
Founder & Principal, Borromean Consulting
GTM Leader Superannuation, Market Maker, HCL Software
Director, Super Advisory at KPMG
Head Of Strategy at GROW Inc
Head of Compliance, CapitaLand Investment Australia
Associate Director | Actuarial Services, Ernst & Young
Senior Consultant at Mayflower Consulting
Senior Manager, Invartis Consulting
GM Member Growth & Proposition, Prime Supe
Head of Product and Strategy, Consulting at Mercer
Member, The Association of Superannuation Funds of Australia Ltd (ASFA)
Head of Risk (Acting), Brighter Super
Head of R&C – Advisory and Assurance – Engagement and Advice, Aware Super
Founder & CEO, Mayflower Consulting
Chief Experience Officer (CXO) at State Super (SAS Trustee Corporation)
Chief Executive Officer, InvestStream
Client Development Director, Retirement. WTW
Head of APAC at Napier AI
Director at EY
Chief Product Officer, SS&C Technologies
Executive Director - Product and Operations, Future Group
General Manager, Partnerships at AIA
Managing Director, Glenkyle Partners
Head of Financial Crime Advisory, Insignia Financial
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Learn schedule, program and topics of the 9th annual FUTURE FUND ADMIN 2026
Delegate Registration & Coffee
8:55 Opening remarks from the Chair
STEPHEN HUPPERT
Independent Consultant & Advisor
• What will matter: scalable, resilient admin models that support consolidation, regulation and growth
• What won’t: legacy systems, manual processes and utility-style administration thinking
• What will break: traditional fund–administrator relationships, accountability and data ownership models
• What must change now: technology, data and operating model decisions made in the next 2–3 years
RICHARD DUNN
Head of Product and Strategy, Consulting at Mercer
SS&C SPEAKER TBA
• Real-world implementation experiences and lessons learned
• Material service provider management and governance frameworks
• Cyber resilience and business continuity planning evolution
• Board and senior management accountability under the new standard
MODERATOR:
MEERA SARDANA
Associate Director | Actuarial Services, Ernst & Young
PANEL MEMBER:
JANE COUCHMAN
Chief Risk Officer and Group Executive, Sustainability at Aware Super
JORDEN LAM
Head of Member Service Performance, HESTA
GEORGE ROBSON
Head of Compliance, CapitaLand Investment Australia
10:20 Morning Coffee & Networking
• Systems and process changes required for July 2026
• SuperStream integration with NPP for real-time processing
• Managing increased contribution volumes and frequency
• Exception handling and reconciliation in the new environment
MAUREEN DALEY
Member, The Association of Superannuation Funds of Australia Ltd (ASFA)
• Achieving scale benefits while maintaining service quality
• Cost efficiency drivers and productivity measurement
• System modernisation priorities for large-scale operations
• Integration lessons from recent fund mergers
JORDEN LAM
Head of Member Service Performance, HESTA
• From traditional to new ways of working
• Complexities in transforming the service supply chain
• Shared capability to maintain and enhance end-to-end services
• Enabling consistent member outcomes
MODERATOR:
JIMMY MULLEN
Executive Manager – Consulting Services, IQ Group
PANEL MEMBERS:
MEAGAN BRAYNE
Executive Director - Product and Operations, Future Group
WANDA BRITTON
General Manager, Partnerships at AIA
OTHER PANEL MEMBERS TBA
12:30 Lunch Break & Networking
• Practical AI applications delivering measurable ROI
• Intelligent automation in reconciliations, processing, and member communications
• Managing the human-AI collaboration in operations
• Risk management and quality assurance in automated environments
MODERATOR:
CATHY DUNCAN
Senior Consultant, Tata Consultancy Services
PANEL MEMBERS:
ANDREW STANWELL
Director Head of Operations, Roc Partners
AKSHAT GAUR
Group Executive – Technology Services & Information Security, ESSSuper
ANTHONY HANDWERKER
Head of R&C – Advisory and Assurance – Engagement and Advice, Aware Super
Speakers:
• Outsourcing vs insourcing decision frameworks in 2026
• Managing complex vendor relationships under CPS 230
• Technology-enabled service delivery models
• Platform integration challenges and lessons from recent implementations
MODERATOR:
ANUJ GOEL
Senior Manager, Invartis Consulting
PANEL MEMBER:
BHARAD SWAMINATHAN
Director, Super Advisory at KPMG
NADA SIRATKOV
Chief Experience Officer (CXO) at State Super (SAS Trustee Corporation)
TYSON ADAMS
Client Development Director, Retirement. WTW
ADAM GEE
Head Of Strategy at GROW Inc
14:30 AFTERNOON TEA & NETWORKING
- Digitised Admin vs Digital Platforms
- How decisions on digitised backbone feeds into Admin operating model decisions
- Experience with AI rollout:
- AI Use cases
- AI literacy
- Essential building blocks
- Some guardrails I built in
AKSHAT GAUR
Group Executive – Technology Services & Information Security, ESSSuper
• Operational cost allocation and transparency reporting frameworks
• Member communication strategies for fee justification
• Benchmarking operational performance against industry standards
• Balancing cost efficiency with service quality and member outcomes
MODERATOR:
STEPHEN HUPPERT
Independent Consultant & Advisor
PANEL MEMBER:
MAY LIM
General Manager Finance, CareSupe
• Preparing for regulatory changes and market evolution
• Technology investment priorities for 2026-2028
• Skills and capability development for evolving roles
• Building adaptable operating models for an uncertain future
MODERATOR:
STEPHEN HUPPERT
Independent Consultant & Advisor
Closing Remarks from the chair
1 Hour networking Drinks
8:20 Delegate Registration & Coffee
8:55 Opening Remarks from Chair
STEPHEN HUPPERT
Independent Consultant & Advisor
May 20, 2026
09:00
FIRESIDE: FLOW WARS: SERVICING AS A DIFFERENTIATOR IN THE NEW COMPETITIVE LANDSCAPE
The superannuation landscape is undergoing a material shift, with competition for member balances intensifying at the point of retirement. Industry funds, long dominant in attracting contributions, are facing increased pressure from retail platforms as adviser consolidation, demand for personalised advice and platform flexibility reshape member decisions. This session examines how these shifts are changing where value is won or lost, and why service capability, enabled by operations and product design, is becoming a decisive factor in sustaining relevance and competitive position.
MODERATOR:
WARWICK ANGUS
Managing Director, Glenkyle Partners
PANEL MEMBERS:
MARY PAYNE
Chief Product Officer, SS&C Technologies
Other panel members TBC
• Progress since ASIC's 2024-2025 enforcement actions
• Technology solutions accelerating claims processing
• Member communication and support during vulnerable times
• Quality assurance and continuous improvement frameworks
MODERATOR:
SARAH PENN
Founder & CEO, Mayflower Consulting
PANEL MEMBER:
ALISON BODINNAR
Head of Group Proposition and Product, Acenda
JOCELYN FURLAN
Chair of ANZ Staff Super
KERRY VOGEL
Head of Insurance Delivery & Performance, Cbus Super
10:20 Morning Coffee & Networking
May 20, 2026
10:50
ADMINISTRATORS AS ENABLERS OF ACTION: REMOVING FRICTION ACROSS THE ADVICE ECOSYSTEM
• Digital advice capability has matured, yet adoption across superannuation remains uneven. The primary constraint is no longer technology but operating model friction.
• Administrators materially influence member outcomes through data integration, straight-through processing and the continuity between recommendation and execution.
• Friction between super funds and financial advisers — including limited data access and manual authority processes — creates operational risk, inefficiency and retention pressure.
• Removing structural friction across both member and adviser journeys is central to scaling engagement.
• Administrators are no longer just transaction engines. They are strategic enablers of action at scale.
DUNCAN MCPHERSON
Founder & Principal, Borromean Consulting
• Bridging the advice gap through digital solutions
• AI-driven support systems and chatbot implementation
• Self-service capabilities that actually work for members
• Integration with human advice and financial planning services
MODERATOR:
MATTHEW JOSE
Senior Consultant at Mayflower Consulting
PANEL MEMBERS:
DUNCAN MCPHERSON
Founder & Principal, Borromean Consulting
TIM MITCHELL
Adams, GM Member Growth & Proposition, Prime Super
• Data Sharing challenges within Open Banking
• Consumer Data Right lessons learned
• OSKO bumps in the road
JOSHUA COOTE
Head of Operational Excellence & Member Administration, Telstra Super Pty Ltd
12:30 Lunch Break & Networking
• Life-event driven servicing strategies
• Generational differences in engagement preferences
• Mobile-first strategies and omnichannel experience design
• Innovation in member communication and education
FRANK ADLER
Growth Director, HCLSoftware
• Embedding AML/CTF into day-to-day operations: From policy to practical execution
• Leveraging technology and data analytics for real-time monitoring and reporting
• Managing evolving regulatory expectations and AUSTRAC reforms
• Strengthening governance, accountability and cross-functional collaboration
MODERATOR:
RON MULLINS
Head of APAC at Napier AI
PANEL MEMBERS:
MATT KENNEDY
Director at EY
HELEN CARMODY
Head of Enterprise Risk, Brighter Super
JIMMY YULIANTO
Head of Financial Crime Advisory, Insignia Financial
• Designing member-centric operations from the ground up
• Breaking down silos between technology and member service
• Innovation opportunities in administration
• Preparing for the next generation of super fund members
MODERATOR:
STEPHEN HUPPERT
Independent Consultant & Advisor
16:00 Closing Remarks from the chair
Closing Remarks from the chair
Afternoon Tea & Networking
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