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7th Annual FUTURE FUND ADMIN 2025 -The Future Of Superannuation Fund Administration 2025 Forum
15th-16th May 2025, Sydney Central Hotel
SPONSORSHIP OPPORTUNITYSPEAKING OPPORTUNITY
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Topics Covered for 2025 Forum:

Member Services & Engagement

  • Personalisation at scale: The segment of one
  • Why in the world isn’t the superannuation industry entirely digital?
  • A focus on member services
  • Enhancing Member Engagement in the Digital Age
  • Innovative Member Communication Strategies
  • The Member-Centric Future of Superannuation Funds
  • ASFA New Standards for Death Benefit Payments
  • FinTech Showcase: Five Fintechs focused on Superannuation Fund Administration
  • Next-Generation Member Servicing
  • People, Processes and Technology – Bringing It All Together

Operating Model and Technology

  • The Challenge of Change: Meeting the Demands of Tomorrow’s Superannuation Fund Member
  • Regulatory Changes and Compliance Challenges
  • Cybersecurity and Data Protection in Superannuation
    • Crisis Management and Business Continuity Planning
  • The evolving role of the Chief Technology Officer
  • PayDay Super is coming, ready or not
  • Designing a digital superannuation ecosystem
Sponsorship & Speaking Opportunities:

The Future of Superannuation Fund Administration 2025 Forum offers sponsors an excellent opportunity to demonstrate thought-leadership and leverage networking opportunities to build brand-value amongst your target audience. If you would like to know more about sponsorship, exhibition and business development opportunities please just get in touch with us – sponsorship@ibrc.com.au

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7th Annual FUTURE FUND ADMIN 2025 Schedule
Learn schedule, program and topics of the 7th Annual FUTURE FUND ADMIN 2025

STEPHEN HUPPERT
Independent Consultant & Advisor

Speakers:

OPERATING MODEL AND TECHNOLOGY

• Shifting demographics and changing member expectations
• Impact of emerging technologies on service delivery models
• Regulatory evolution and its implications for fund operations
• Building adaptable and resilient operating models

• Artificial Intelligence and Machine Learning Applications
• Cloud-native platforms and microservices architecture
• API-first approach to system integration
• The Autonomous Super Fund: When AI Meets Administration

Panel Members TBA

• Updates on current and upcoming regulations
• How are superannuation funds managing CPS 230
• Strategies for maintaining compliance while improving efficiency

10:30 MORNING COFFEE & NETWORKING

• Addressing growing cybersecurity threats
• Best practices for protecting member data
• Enhancing member trust through robust security frameworks

• Outsourcing, strategic partnerships, and the role of technology in driving efficiency.
• Achieving scalability and resilience in fund operations to reduce costs.

Panel of superannuation fund chief technology officers/chief information officers

• How the CTO/CIO role has evolved?
• ROI measurement for technology investments
• Risk management in technology transformation

12:40 LUNCH BREAK & NETWORKING

• Preparing for unexpected disruptions (e.g., pandemics, natural disasters)
• Ensuring uninterrupted member services during crises
• Achieving and maintaining operational and technological resilience

• Implementation challenges for superannuation funds
• Innovation and technology to manage these challenges
• Is the New Payments Platform (NPP) the answer?

14:50 AFTERNOON TEA & NETWORKING

• Understanding the difference between digitisation, digitalisation, and digital transformation
• Defining core vs. non-core functions and finding the right partner
• The challenge of curating the ecosystem and finding the right partners

• Leveraging AI, RPA, and blockchain to optimize back-office processes.
• Streamlining member experiences through digital self-service and automation.

• Leveraging AI, RPA, and blockchain to optimize back-office processes.
• Streamlining member experiences through digital self-service and automation.

1 Hour networking Drinks

STEPHEN HUPPERT
Independent Consultant & Advisor

Speakers:

• How superannuation funds are leveraging big data and analytics to personalise member experiences.
• Using tailored communication, recommendations, and content.
• How to implement personalised member services
• Enriching member data for better personalisation

• Should our aspiration be an entirely digital superannuation industry?
• Is this what our members expect?
• What are the barriers to be entirely digital?

• Scale versus service - can we have both?
• Why is the Minister and Regulator focusing on member servicing
• Uplifting member service standards

10:40 MORNING COFFEE & NETWORKING

• Scale versus service - can we have both?
• Why is the Minister and Regulator focusing on member servicing
• Uplifting member service standards

• Tailored communication, recommendations, and content.
• How do we test understanding of our communications?
• Is plain English content really the English of the people?
• How do we communicate to non-native English speakers?

12:30 LUNCH BREAK & NETWORKING

• How to create a member-centric superannuation fund?
• How do you know when your superannuation fund is truly member centric? Finding out what the member wants

• Overview of the ASFA Guidance Note on Death Benefit Payments (the Guidance) and complementary Policy Proposals to support improved consumer outcomes
• Why the industry needs to improve its handling of death benefit payments

14:30 AFTERNOON TEA & NETWORKING

• Five Fintechs to present their solutions in five minutes each.
• Q&A
• Audience vote

• What's the state of play today across super funds?
• Next-generation self-service. How omnichannel help, Al help, and Al voice interactions let members get answers instantly
• Improving consultant productivity: How enquiry routing, Al assistance, 360 member view, and supervisor support are helping frontline consultants serve more members

• Balancing short-term wins with long-term transformation goals
• Breaking down silos between technology teams and business units
• Creating governance frameworks that enable rather than restrict

Closing Remarks from the chair

Registration Packages
Prices and offers for the '7th Annual FUTURE FUND ADMIN 2025 - The Future Of Superannuation Fund Administration 2025 Forum'
IN-PERSON ATTENDANCE REGISTRATION COST - SUPER EARLY BIRD REGISTRATION
Register before 30th November 2024
$2495 + GST
IN-PERSON ATTENDANCE REGISTRATION COST - EARLY BIRD REGISTRATION
Register before before 28th February 2025
$2695 + GST
IN-PERSON ATTENDANCE REGISTRATION COST - NORMAL REGISTRATION:
Register after 28th February 2025
$2895 + GST
IN-PERSON ATTENDANCE - UNLIMITED GROUP TEAM REGISTRATION

REGISTER WITH UNLIMITED GROUP REGISTRATION OFFER (Register & pay for 3 delegates with normal rate & get unlimited registrations* (*Can attend in-person or virtually))

VIRTUAL ATTENDANCE REGISTRATION COST - SUPER EARLY BIRD REGISTRATION:
Register before 30th November 2024
$1795 + GST
VIRTUAL ATTENDANCE REGISTRATION COST - EARLY BIRD REGISTRATION:
Register before 28th February 2025
$1895 + GST
VIRTUAL ATTENDANCE REGISTRATION COST - NORMAL REGISTRATION:
Register after 28th February 2025
$1995 + GST
VIRTUAL ATTENDANCE REGISTRATION COST - UNLIMITED GROUP TEAM REGISTRATION:

REGISTER WITH VIRTUAL UNLIMITED GROUP REGISTRATION OFFER (Register & pay for 3 delegates with normal rate & get unlimited registrations* (*Can only attend virtually))

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