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8th Annual FUTURE FUND ADMIN 2025 -The Future Of Superannuation Fund Administration 2025 Forum
15th-16th May 2025, Sydney Central Hotel
SPONSORSHIP OPPORTUNITYSPEAKING OPPORTUNITY
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Topics Covered for 2025 Forum:

Member Services & Engagement

  • Personalisation at scale: The segment of one
  • Why in the world isn’t the superannuation industry entirely digital?
  • A focus on member services
  • Enhancing Member Engagement in the Digital Age
  • Innovative Member Communication Strategies
  • The Member-Centric Future of Superannuation Funds
  • ASFA New Standards for Death Benefit Payments
  • FinTech Showcase: Five Fintechs focused on Superannuation Fund Administration
  • Next-Generation Member Servicing
  • People, Processes and Technology – Bringing It All Together

Operating Model and Technology

  • The Challenge of Change: Meeting the Demands of Tomorrow’s Superannuation Fund Member
  • Regulatory Changes and Compliance Challenges
  • Cybersecurity and Data Protection in Superannuation
    • Crisis Management and Business Continuity Planning
  • The evolving role of the Chief Technology Officer
  • PayDay Super is coming, ready or not
  • Designing a digital superannuation ecosystem
Sponsorship & Speaking Opportunities:

The Future of Superannuation Fund Administration 2025 Forum offers sponsors an excellent opportunity to demonstrate thought-leadership and leverage networking opportunities to build brand-value amongst your target audience. If you would like to know more about sponsorship, exhibition and business development opportunities please just get in touch with us – sponsorship@ibrc.com.au

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Early Invited Key Opinion Leaders Includes:
Speakers of The 8th Annual FUTURE FUND ADMIN 2025 - The Future Of Superannuation Fund Administration 2025 Forum will update soon!
Mark Macarounas
Head of Performance Attribution, IPRA, First Sentier Investors
Kyle Ringrose
Principal Consultant, Athena IOC
Athena IOC
DAVID CARRUTHERS
Principal Consultant, Frontier Advisors
RHODRI ROBERTS
APAC Head of Product Management-Performance & Analytics, Private Markets, Investment Compliance, State Street Australia Limited
NICK WADE
Marketing Director, Northfield Information Services
JAMES THOMPSON
Head of Investment Analytics, Operations, Australia, Perpetual Group
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8th Annual FUTURE FUND ADMIN 2025 Schedule
Learn schedule, program and topics of the 8th Annual FUTURE FUND ADMIN 2025

STEPHEN HUPPERT
Independent Consultant & Advisor

Speakers:

OPERATING MODEL AND TECHNOLOGY

• Shifting demographics and changing member expectations
• Impact of emerging technologies on service delivery models
• Regulatory evolution and its implications for fund operations
• Building adaptable and resilient operating models

• Artificial Intelligence and Machine Learning Applications
• Cloud-native platforms and microservices architecture
• API-first approach to system integration
• The Autonomous Super Fund: When AI Meets Administration

Panel Members TBA

• Updates on current and upcoming regulations
• How are superannuation funds managing CPS 230
• Strategies for maintaining compliance while improving efficiency

10:30 MORNING COFFEE & NETWORKING

• Addressing growing cybersecurity threats
• Best practices for protecting member data
• Enhancing member trust through robust security frameworks

• Outsourcing, strategic partnerships, and the role of technology in driving efficiency.
• Achieving scalability and resilience in fund operations to reduce costs.

Panel of superannuation fund chief technology officers/chief information officers

• How the CTO/CIO role has evolved?
• ROI measurement for technology investments
• Risk management in technology transformation

12:40 LUNCH BREAK & NETWORKING

• Preparing for unexpected disruptions (e.g., pandemics, natural disasters)
• Ensuring uninterrupted member services during crises
• Achieving and maintaining operational and technological resilience

• Implementation challenges for superannuation funds
• Innovation and technology to manage these challenges
• Is the New Payments Platform (NPP) the answer?

14:50 AFTERNOON TEA & NETWORKING

• Understanding the difference between digitisation, digitalisation, and digital transformation
• Defining core vs. non-core functions and finding the right partner
• The challenge of curating the ecosystem and finding the right partners

• Leveraging AI, RPA, and blockchain to optimize back-office processes.
• Streamlining member experiences through digital self-service and automation.

• Leveraging AI, RPA, and blockchain to optimize back-office processes.
• Streamlining member experiences through digital self-service and automation.

1 Hour networking Drinks

STEPHEN HUPPERT
Independent Consultant & Advisor

Speakers:

• How superannuation funds are leveraging big data and analytics to personalise member experiences.
• Using tailored communication, recommendations, and content.
• How to implement personalised member services
• Enriching member data for better personalisation

• Should our aspiration be an entirely digital superannuation industry?
• Is this what our members expect?
• What are the barriers to be entirely digital?

• Scale versus service - can we have both?
• Why is the Minister and Regulator focusing on member servicing
• Uplifting member service standards

10:40 MORNING COFFEE & NETWORKING

• Scale versus service - can we have both?
• Why is the Minister and Regulator focusing on member servicing
• Uplifting member service standards

• Tailored communication, recommendations, and content.
• How do we test understanding of our communications?
• Is plain English content really the English of the people?
• How do we communicate to non-native English speakers?

12:30 LUNCH BREAK & NETWORKING

• How to create a member-centric superannuation fund?
• How do you know when your superannuation fund is truly member centric? Finding out what the member wants

• Overview of the ASFA Guidance Note on Death Benefit Payments (the Guidance) and complementary Policy Proposals to support improved consumer outcomes
• Why the industry needs to improve its handling of death benefit payments

14:30 AFTERNOON TEA & NETWORKING

• Five Fintechs to present their solutions in five minutes each.
• Q&A
• Audience vote

• What's the state of play today across super funds?
• Next-generation self-service. How omnichannel help, Al help, and Al voice interactions let members get answers instantly
• Improving consultant productivity: How enquiry routing, Al assistance, 360 member view, and supervisor support are helping frontline consultants serve more members

• Balancing short-term wins with long-term transformation goals
• Breaking down silos between technology teams and business units
• Creating governance frameworks that enable rather than restrict

Closing Remarks from the chair

Registration Packages
Prices and offers for the '8th Annual FUTURE FUND ADMIN 2025 - The Future Of Superannuation Fund Administration 2025 Forum'
IN-PERSON ATTENDANCE REGISTRATION COST - SUPER EARLY BIRD REGISTRATION
Register before 18th December 2024
$2495 + GST
IN-PERSON ATTENDANCE REGISTRATION COST - EARLY BIRD REGISTRATION
Register before before 30th March 2025
$2695 + GST
IN-PERSON ATTENDANCE REGISTRATION COST - NORMAL REGISTRATION:
Register after 30th March 2025
$2895 + GST
IN-PERSON ATTENDANCE - UNLIMITED GROUP TEAM REGISTRATION

REGISTER WITH UNLIMITED GROUP REGISTRATION OFFER (Register & pay for 3 delegates with normal rate & get unlimited registrations* (*Can attend in-person or virtually))

VIRTUAL ATTENDANCE REGISTRATION COST - SUPER EARLY BIRD REGISTRATION:
Register before 18th December 2024
$1795 + GST
VIRTUAL ATTENDANCE REGISTRATION COST - EARLY BIRD REGISTRATION:
Register before 30th March 2025
$1895 + GST
VIRTUAL ATTENDANCE REGISTRATION COST - NORMAL REGISTRATION:
Register after 30th March 2025
$1995 + GST
VIRTUAL ATTENDANCE REGISTRATION COST - UNLIMITED GROUP TEAM REGISTRATION:

REGISTER WITH VIRTUAL UNLIMITED GROUP REGISTRATION OFFER (Register & pay for 3 delegates with normal rate & get unlimited registrations* (*Can only attend virtually))

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