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8th Annual FUTURE FUND ADMIN 2025 -The Future Of Superannuation Fund Administration 2025 Forum
15th-16th May 2025, Sydney Central Hotel
SPONSORSHIP OPPORTUNITYSPEAKING OPPORTUNITY
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Topics Covered for 2025 Forum:

Member Services & Engagement

  • Personalisation at scale: The segment of one
  • Why in the world isn’t the superannuation industry entirely digital?
  • A focus on member services
  • Enhancing Member Engagement in the Digital Age
  • Innovative Member Communication Strategies
  • The Member-Centric Future of Superannuation Funds
  • ASFA New Standards for Death Benefit Payments
  • FinTech Showcase: Five Fintechs focused on Superannuation Fund Administration
  • Next-Generation Member Servicing
  • People, Processes and Technology – Bringing It All Together

Operating Model and Technology

  • The Challenge of Change: Meeting the Demands of Tomorrow’s Superannuation Fund Member
  • Regulatory Changes and Compliance Challenges
  • Cybersecurity and Data Protection in Superannuation
    • Crisis Management and Business Continuity Planning
  • The evolving role of the Chief Technology Officer
  • PayDay Super is coming, ready or not
  • Designing a digital superannuation ecosystem
Sponsorship & Speaking Opportunities:

The Future of Superannuation Fund Administration 2025 Forum offers sponsors an excellent opportunity to demonstrate thought-leadership and leverage networking opportunities to build brand-value amongst your target audience. If you would like to know more about sponsorship, exhibition and business development opportunities please just get in touch with us – sponsorship@ibrc.com.au

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Early Invited Key Opinion Leaders Includes:
Speakers of The 8th Annual FUTURE FUND ADMIN 2025 - The Future Of Superannuation Fund Administration 2025 Forum
Jane Couchman
Chief Risk Officer and Group Executive, Sustainability at Aware Super
BRENDAN DALY
Chief Service Officer, Rest
Joshua Coote
Principal – Operational Excellence, Telstra Super Pty Ltd
Vasyl Nair
Group Chief Executive Officer at Team Super
BHARAD SWAMINATHAN
Director, Super Advisory at KPMG
Neil Benson
Managing Director & Cofounder, Superware
Jason Hunt
Executive Director, Industry & Innovation, ANZ
STEPHEN HUPPERT
Independent Consultant & Advisor
Malav Oza
Head of Administration - Strategy & Platform, Telstra Super Pty Ltd
Steven Kavallaris
Director, Strategy& Australia, PWC
SARAH PENN
Managing Director and Founder, Mayflower
Steve Freeborn
Partner, Deloitte
Jonathan Steffanoni
Managing Partner, Legal & Prudential
Francesca Mackenzie
Principal Consultant, Keegan Adams Recruitment
Alice Tang
Chief Operating Officer, Asset Management, MA Financial Group
CATHY DUNCAN
Senior Consultant, Strategic Sales, Tata Consultancy Services
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8th Annual FUTURE FUND ADMIN 2025 Schedule
Learn schedule, program and topics of the 8th Annual FUTURE FUND ADMIN 2025

STEPHEN HUPPERT
Independent Consultant & Advisor

Speakers:

As technology and AI play an increasing part of fund admin, how should leaders think about :

• Leading their teams during a change process (be it from RFP to implementation)
• Turning around skeptics as we implement new technology or change programs
• Selecting service providers and technology vendors beyond the standard due diligence checklist
• How we can help our team members to future proof their careers in the age of AI

ALICE TANG
Chief Operating Officer, Asset Management, MA Financial Group

Speakers:

Explore how cutting-edge technologies like Generative AI (Gen AI) and Artificial Intelligence (AI) are transforming the superannuation fund administration landscape. This panel will delve into practical applications, strategic opportunities, and potential challenges, offering insights on how AI can drive efficiency, enhance member experience, and ensure compliance in a highly regulated industry.

• Streamlining Operations with AI
• Enhancing Member Engagement
• Risk Management and Compliance
• Data Insights and Predictive Analytics
• Ethical Considerations and Challenges
• Future Trends in AI for Superannuation

MODERATOR:

CATHY DUNCAN
Senior Consultant, Strategic Sales, Tata Consultancy Services

PANEL MEMBERS:

JOSHUA COOTE
Principal – Operational Excellence, Telstra Super Pty Ltd

ALICE TANG
Chief Operating Officer, Asset Management, MA Financial Group (Invited)

Speakers:

• Defining a High-Performance Operating Model
• Leveraging Technology and Automation
• Organisational Capability Assessment
• Designing the Target Operating Model
• Transformation Roadmap and Execution

10:30 MORNING COFFEE & NETWORKING

• Addressing growing cybersecurity threats
• Best practices for protecting member data
• Enhancing member trust through robust security frameworks

PANEL MEMBER:

JANE COUCHMAN
Chief Risk Officer and Group Executive, Sustainability at Aware Super

VASYL NAIR
Group Chief Executive Officer at Team Super

Speakers:

JANE COUCHMAN
Chief Risk Officer and Group Executive, Sustainability at Aware Super

Speakers:

Panel of superannuation fund chief technology officers/chief information officers

• How the CTO/CIO role has evolved?
• ROI measurement for technology investments
• Risk management in technology transformation

MODERATOR:

SARAH PENN
Founder & CEO, Mayflower Consulting

12:40 LUNCH BREAK & NETWORKING

Speakers:

NEIL BENSON
Managing Director & Cofounder, Superware

Speakers:

• Implementation challenges for superannuation funds
• Innovation and technology to manage these challenges
• Is the New Payments Platform (NPP) the answer?

JASON HUNT
Executive Director, Industry and Innovation at ANZ

14:50 AFTERNOON TEA & NETWORKING

Speakers:

• Understanding the difference between digitisation, digitalisation, and digital transformation
• Defining core vs. non-core functions and finding the right partner
• The challenge of curating the ecosystem and finding the right partners

• Leveraging AI, RPA, and blockchain to optimize back-office processes.
• Streamlining member experiences through digital self-service and automation.

• Leveraging AI, RPA, and blockchain to optimize back-office processes.
• Streamlining member experiences through digital self-service and automation.

MALAV OZA
Head of Administration - Strategy & Platform, Telstra Super

Speakers:

1 Hour networking Drinks

STEPHEN HUPPERT
Independent Consultant & Advisor

Speakers:

• How superannuation funds are leveraging big data and analytics to personalise member experiences.
• Using tailored communication, recommendations, and content.
• How to implement personalised member services
• Enriching member data for better personalisation

• Should our aspiration be an entirely digital superannuation industry?
• Is this what our members expect?
• What are the barriers to be entirely digital?

• Scale versus service - can we have both?
• Why is the Minister and Regulator focusing on member servicing
• Uplifting member service standards

MODERATOR:

SARAH PENN
Founder & CEO, Mayflower Consulting

10:40 MORNING COFFEE & NETWORKING

Speakers:

BRENDAN DALY
Chief Service Officer, Rest

Speakers:

• Tailored communication, recommendations, and content.
• How do we test understanding of our communications?
• Is plain English content really the English of the people?
• How do we communicate to non-native English speakers?

12:30 LUNCH BREAK & NETWORKING

• How to create a member-centric superannuation fund?
• How do you know when your superannuation fund is truly member centric? Finding out what the member wants

BHARAD SWAMINATHAN
Director, Super Advisory at KPMG

Speakers:

• Overview of the ASFA Guidance Note on Death Benefit Payments (the Guidance) and complementary Policy Proposals to support improved consumer outcomes
• Why the industry needs to improve its handling of death benefit payments

14:30 AFTERNOON TEA & NETWORKING

• Five Fintechs to present their solutions in five minutes each.
• Q&A
• Audience vote

• What's the state of play today across super funds?
• Next-generation self-service. How omnichannel help, Al help, and Al voice interactions let members get answers instantly
• Improving consultant productivity: How enquiry routing, Al assistance, 360 member view, and supervisor support are helping frontline consultants serve more members

• Balancing short-term wins with long-term transformation goals
• Breaking down silos between technology teams and business units
• Creating governance frameworks that enable rather than restrict

FRANCESCA MACKENZIE
Principal Consultant, Keegan Adams Recruitment

Speakers:

Closing Remarks from the chair

Registration Packages
Prices and offers for the '8th Annual FUTURE FUND ADMIN 2025 - The Future Of Superannuation Fund Administration 2025 Forum'
IN-PERSON ATTENDANCE REGISTRATION COST - SUPER EARLY BIRD REGISTRATION
Register before 28th February 2025
$2495 + GST
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Register before before 30th March 2025
$2695 + GST
IN-PERSON ATTENDANCE REGISTRATION COST - NORMAL REGISTRATION:
Register after 30th March 2025
$2895 + GST
IN-PERSON ATTENDANCE - UNLIMITED GROUP TEAM REGISTRATION

REGISTER WITH UNLIMITED GROUP REGISTRATION OFFER (Register & pay for 3 delegates with normal rate & get unlimited registrations* (*Can attend in-person or virtually))

VIRTUAL ATTENDANCE REGISTRATION COST - SUPER EARLY BIRD REGISTRATION:
Register before 28th February 2025
$1795 + GST
VIRTUAL ATTENDANCE REGISTRATION COST - EARLY BIRD REGISTRATION:
Register before 30th March 2025
$1895 + GST
VIRTUAL ATTENDANCE REGISTRATION COST - NORMAL REGISTRATION:
Register after 30th March 2025
$1995 + GST
VIRTUAL ATTENDANCE REGISTRATION COST - UNLIMITED GROUP TEAM REGISTRATION:

REGISTER WITH VIRTUAL UNLIMITED GROUP REGISTRATION OFFER (Register & pay for 3 delegates with normal rate & get unlimited registrations* (*Can only attend virtually))

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